Field Service Technician

Diebold Nixdorf

. Install, debug, and technically maintain product and component hardware and software, mainly on customer premises .

Posted 10/9/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting hardware and software products while ensuring exceptional customer service and satisfaction. Proficient in performing preventive maintenance and training customers on product functionality.

Highest-signal resume keywords

Field Services ExperienceHardware And Software TroubleshootingCustomer Service SkillsPC LiteracyITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationComponent-Level RepairsDiagnostic Tools UsagePreventive Maintenance

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsSense Of UrgencyTeam Collaboration

Tools & Technologies

Diagnostic ToolsInventory Management Tools

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesITILCustomer SatisfactionProduct KnowledgeVocational/Trade School

About the role

Key responsibilities & impact

Install, debug, and technically maintain product and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory
Inspect products for correct operation, resolve issues, and escalate according to established procedures
Schedule services, complete required paperwork, and ensure customer satisfaction and understanding of product functionality
Troubleshoot hardware and software failures using diagnostic tools
Perform component-level hardware repairs and adjust mechanical components
Configure and install applicable software
Refill consumables as directed
Install, move, add, change, and remove hardware and software products
Train customers on the use and operation of installed hardware and software
Participate in hardware and software training, KPI implementation, and special projects

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1–2 years of relevant Field Services experience or equivalent combination of education and experience
Good written and verbal communication skills
Driver's license and driving record satisfying DN's fleet requirements
PC literacy and knowledge and application of relevant tools and methods
Product knowledge of the relevant industry and basic ITIL skills preferred
Ability to attend training classes in Canton, Ohio for 1–2 weeks
Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment
Acceptance of exposure to outside elements
Shift adaptability, including an on-call rotation for evenings and weekends
Exceptional customer service skills
Ability to organize and inventory truck stock parts and tools
Sense of urgency, organizational skills, professional presence, and ability to work in a team environment
Ability to pass MVR, background, and drug tests where required
Firstline Service Technician work experience preferred
Vocational/Trade School preferred

Benefits

Comp & perks

Paid training
Ability to attend multiple training classes in Canton, Ohio for 1–2 weeks
Equal opportunity employer and diversity-valuing workplace