Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.

Posted 9/30/2026full-timeRemote • Utah • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in performing preventive maintenance and repairs, with a focus on achieving key performance indicators.

Highest-signal resume keywords

Field Services ExperienceHardware InstallationSoftware ConfigurationTroubleshooting SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceComponent-Level RepairsDiagnostic Tools UsagePreventive MaintenanceProduct Inspections

Soft Skills

Written CommunicationVerbal Communication

Certifications & Qualifications

Driver's License

Industry Keywords

KPI AchievementCustomer SatisfactionField Services

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
Perform scheduled inspections, cleaning, preventive maintenance, and minor product repairs within an assigned territory.
Inspect products for correct operation and resolve issues or escalate according to established procedures.
Schedule services, complete required paperwork, and work with customers to ensure satisfaction and understanding of product functionality.
Use diagnostic tools to troubleshoot hardware and software failures.
Perform component-level hardware repairs; clean and adjust mechanical components.
Configure and install applicable software.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on installed hardware and software usage and operation.
Participate in regular hardware and software training.
Participate in measures to achieve agreed KPIs and assist with special projects.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

Benefits

Comp & perks

Equal opportunity employer
Diversity-valuing workplace
On-the-job, classroom and web-based training