Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area .

Posted 11/6/2026full-timeConcord • California • United StatesJuniorMid-Level💰 $27 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting ATMs and retail equipment, with a strong focus on customer training and incident handling. Proficient in performing hardware repairs and preventive maintenance while effectively communicating service status and recommendations to clients.

Highest-signal resume keywords

ATM Installation And MaintenanceIncident HandlingHardware TroubleshootingCustomer TrainingPreventive Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware RepairSoftware ConfigurationDiagnostic ToolsPreventive Maintenance ChecksComponent-Level Repairs

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

Corporate ToolsKnowledge Sharing Processes

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesRetail EquipmentTechnical MaintenanceIMAC/R

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area
Perform incident handling, preventive maintenance, IMAC/R, and customer training
Troubleshoot hardware and software failures using diagnostic tools
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Perform routine preventive-maintenance checks and refill consumables
Install, move, add, change, and remove hardware and software products
Instruct and train customers on installed hardware and software usage and operation
Receive incident briefings and orders from dispatch
Update dispatch on unforeseen issues and provide detailed activity briefings
Inform customers about service status, progress, and outcomes
Identify technical or process problems and recommend improvements
Use corporate tools and processes for knowledge sharing and information gathering

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements

Benefits

Comp & perks

Equal opportunity employer
Potential incentive opportunities or other variable compensation components (details discussed during interview)