Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises .

Posted 10/30/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, troubleshooting, and maintaining hardware and software products while ensuring exceptional customer service and effective communication. Capable of performing preventive maintenance and repairs, with a strong focus on organization and teamwork.

Highest-signal resume keywords

Field Services ExperienceHardware And Software TroubleshootingCustomer Service SkillsTechnical MaintenanceProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationDiagnostic Tools UsageComponent-Level RepairsPreventive Maintenance

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsTeam CollaborationSense Of Urgency

Tools & Technologies

ITILDiagnostic ToolsMaintenance Tools

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesFirstline Service TechnicianVocational/Trade School

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance
Inspect products for correct operation, resolve issues, and escalate according to established procedures
Troubleshoot hardware and software failures using diagnostic tools
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Refill consumables as directed
Install, move, add, change, and remove hardware and software products
Instruct and train customers on installed hardware and software usage
Schedule services, complete required paperwork, and support customer satisfaction
Participate in hardware and software training, KPI initiatives, and special projects

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1–2 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record satisfying DN's fleet requirements
PC literacy and good knowledge and application of relevant tools and methods
Ability to attend multiple training classes in Canton, Ohio for 1–2 weeks
Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment
Acceptance of exposure to outside elements
Shift adaptability, including an on-call rotation for evenings and weekends
Exceptional customer service skills
Ability to organize and inventory truck stock parts and tools
Sense of urgency, organizational skills, professional presence, and ability to work in a team environment
Ability to pass MVR, background, and drug tests where required
Product knowledge of the relevant industry and basic ITIL skills preferred
Firstline Service Technician work experience preferred
Vocational/Trade School preferred

Benefits

Comp & perks

Paid training for 1–2 weeks in Canton, Ohio
Regular hardware and software training (on-the-job, classroom, and web-based)