Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area.

Posted 10/13/2026full-timeRemote • Iowa • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting ATMs and retail equipment, with a strong focus on customer training and communication. Proficient in performing hardware repairs and preventive maintenance while effectively managing incident responses.

Highest-signal resume keywords

Field Service ExperienceHardware RepairSoftware ConfigurationCustomer TrainingDiagnostic Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceComponent-Level Hardware RepairsPreventive MaintenanceTroubleshootingSoftware Installation

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

Diagnostic ToolsCorporate Tools

Certifications & Qualifications

Driver's License

Industry Keywords

ATM MaintenanceRetail EquipmentField Service

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area.
Handle incidents using diagnostic tools to troubleshoot hardware and software failures.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform routine preventive-maintenance checks according to documented procedures.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on usage and operation of installed hardware and software.
Receive incident briefings and orders from dispatch.
Update dispatch on unforeseen issues and provide detailed briefings on performed activities.
Proactively inform customers about status, progress, and outcomes.
Identify technical or process problems and recommend improvements.
Use corporate tools and processes for knowledge sharing and information gathering.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.