Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for products and component hardware and software, mainly on customer premises .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical maintenance, troubleshooting, and repair of hardware and software products, with a strong focus on customer satisfaction and effective communication. Capable of performing preventive maintenance and training customers on product usage while adhering to industry standards.

Highest-signal resume keywords

Field Services Mechanical/Electrical ExperienceBreak-Fix Technical RepairCustomer Service SkillsPC LiteracyITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceTroubleshootingComponent-Level Hardware RepairSoftware ConfigurationPreventive MaintenanceDiagnostic Tools UsageProduct KnowledgeInventory ManagementScheduled InspectionsMechanical Component Adjustment

Soft Skills

Exceptional Customer ServiceOrganizational SkillsSense of UrgencyProfessional PresenceTeam Collaboration

Certifications & Qualifications

Driver's LicenseVocational/Trade School Certification

Industry Keywords

Field ServicesBreak-FixITILKPI AchievementTechnical Repair

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for products and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning, preventive maintenance, and minor product repairs within the assigned territory
Inspect products for correct operation and resolve or escalate issues according to established procedures
Schedule services, complete required paperwork, and ensure customer satisfaction and product-functionality understanding
Use diagnostic tools to troubleshoot hardware and software failures
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Refill consumables as directed
Install, move, add, change, and remove hardware and software products
Instruct and train customers on installed hardware and software usage and operation
Participate in hardware and software training
Participate in measures to achieve agreed KPIs
Assist with special projects as assigned

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 2–4 years of relevant experience or equivalent combination of education and experience in Field Services Mechanical/Electrical
Experience in break-fix, technical repair, or service
Driver's license and driving record satisfying DN's fleet requirements
PC literacy and knowledge and application of relevant tools and methods
Product knowledge of the relevant industry and basic ITIL skills preferred
Ability to attend training classes in Canton, Ohio for 1–2 weeks
Ability to lift and move heavy loads, stand most of the day, climb, bend, and stoop while working on equipment
Acceptance of exposure to outside elements
Shift adaptability, including an on-call rotation for evenings and weekends
Exceptional customer service skills
Ability to organize and inventory truck stock parts and tools
Sense of urgency, organizational skills, professional presence, and ability to work in a team environment
Ability to pass MVR, background, and drug tests where required
Firstline Service Technician work experience preferred
Vocational/Trade School preferred
Good written and verbal communication skills

Benefits

Comp & perks

Paid training for 1–2 weeks of training classes in Canton, Ohio
Multiple training opportunities
On-the-job, classroom, and web-based training
Equal opportunity employer and diversity-valuing workplace