Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area .

Posted 10/13/2026full-timeRemote • Illinois • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting ATMs and retail equipment, with a strong focus on customer training and incident management. Proficient in using diagnostic tools and performing hardware repairs while ensuring effective communication with customers and dispatch.

Highest-signal resume keywords

Field Service ExperienceHardware TroubleshootingCustomer TrainingPreventive MaintenanceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical MaintenanceIncident HandlingComponent-Level Hardware RepairsSoftware ConfigurationPreventive Maintenance Checks

Soft Skills

Written CommunicationVerbal Communication

Tools & Technologies

Diagnostic ToolsCorporate Tools for Knowledge Sharing

Certifications & Qualifications

Driver's License

Industry Keywords

ATM InstallationRetail Equipment MaintenanceIMAC/RCustomer ServiceTechnical Support

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area
Perform incident handling, preventive maintenance, IMAC/R, and customer training duties
Use diagnostic tools to troubleshoot hardware and software failures
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Perform routine preventive-maintenance checks according to documented procedures
Refill consumables as directed
Install, move, add, change, and remove hardware and software products
Instruct and train customers on usage and operation of installed hardware and software
Receive incident briefings and orders from dispatch
Update dispatch on unforeseen issues and provide detailed briefings on completed activities
Proactively inform customers about service status, progress, and outcomes
Identify technical or process problems and recommend improvements
Use corporate tools and processes for knowledge sharing and information gathering

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements

Benefits

Comp & perks

Equal opportunity employer
Diversity-valuing workplace
Access to corporate tools and processes for knowledge sharing and information gathering