Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises .

Posted 10/30/2026full-timeRemote • New York • United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in installing, maintaining, and troubleshooting hardware and software products while ensuring customer satisfaction and understanding of product functionality. Proficient in performing preventive maintenance and repairs, with a focus on achieving key performance indicators.

Highest-signal resume keywords

Field Services ExperienceHardware TroubleshootingSoftware InstallationCustomer TrainingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenancePreventive MaintenanceComponent-Level RepairsDiagnostic ToolsProduct InspectionSoftware ConfigurationMechanical Component AdjustmentScheduled InspectionsTroubleshootingKPI Achievement

Soft Skills

Written CommunicationVerbal CommunicationCustomer Satisfaction

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesCustomer PremisesTechnical SupportProduct FunctionalityService Scheduling

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning, preventive maintenance, and minor product repairs within an assigned territory
Inspect products for correct operation, resolve issues, and escalate according to established procedures
Schedule services and complete required paperwork
Work with customers to ensure satisfaction and understanding of product functionality
Troubleshoot hardware and software failures using diagnostic tools
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Refill consumables as directed
Install, move, add, change, and remove hardware and software products
Instruct and train customers on installed hardware and software
Participate in regular hardware and software training
Participate in measures to achieve agreed KPIs
Assist with special projects as assigned

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1–2 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements

Benefits

Comp & perks

Potential incentive opportunities or other forms of variable compensation, governed by applicable plan documents
On-the-job, classroom, and web-based training