Field Service Technician

Diebold Nixdorf

. Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.

Posted 10/13/2026full-timeRemote • Illinois • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, maintaining, and troubleshooting hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in performing preventive maintenance and minor repairs within a field service environment.

Highest-signal resume keywords

Field Services ExperienceHardware InstallationSoftware ConfigurationTroubleshooting SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical MaintenanceProduct RepairDiagnostic ToolsPreventive MaintenanceComponent-Level Repairs

Soft Skills

Written CommunicationVerbal Communication

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesCustomer SatisfactionScheduled InspectionsMechanical ComponentsKPI Initiatives

About the role

Key responsibilities & impact

Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
Provide scheduled inspections, cleaning, and other services within an assigned territory.
Perform minor product repairs.
Inspect products for correct operation and resolve or escalate issues according to established procedures.
Schedule services and complete required paperwork.
Work with customers to ensure satisfaction and understanding of product functionality.
Troubleshoot hardware and software failures using diagnostic tools.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform preventive maintenance and routine checks.
Refill consumables as directed.
Install, move, add, change, and remove hardware and software products.
Instruct and train customers on installed hardware and software.
Participate in training, KPI initiatives, and special projects.

Requirements

What you’ll need

Education or equivalent work experience required.
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
Good written and verbal communication skills.
Driver's license and driving record that satisfies DN's fleet requirements.

Benefits

Comp & perks

Equal opportunity employer
Diverse and inclusive workplace
On-the-job, classroom, and web-based hardware and software training