Field Service Technician

Diebold Nixdorf

. Gain familiarity with Field Service Technician practices and procedures .

Posted 11/6/2026full-timeFresno • California • United StatesJunior💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Field Service Technician practices, including hardware repairs, software installation, and customer training. Possesses strong communication skills and a commitment to exceptional customer service while managing inventory and performing preventive maintenance.

Highest-signal resume keywords

Field Service Technician ExperienceHardware Repair SkillsSoftware Installation and ConfigurationCustomer Service SkillsPC Literacy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingComponent-Level Hardware RepairsPreventive MaintenanceDiagnostic ToolsInstallation of Hardware and SoftwareService DocumentationInventory ManagementKPI AchievementBasic ITIL SkillsFirstline Service Technician Experience

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsSense of UrgencyTeam Collaboration

Certifications & Qualifications

Driver's License

Industry Keywords

Field ServicesCustomer SatisfactionVocational/Trade SchoolTraining ParticipationExposure to Outside Elements

About the role

Key responsibilities & impact

Gain familiarity with Field Service Technician practices and procedures
Use diagnostic tools to troubleshoot hardware and software failures
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Perform routine preventive-maintenance checks
Refill consumables as directed
Install, move, add, change, and remove hardware and software products
Instruct and train customers on installed hardware and software usage and operation
Participate in hardware and software training
Participate in measures to achieve agreed KPIs
Assist with special projects as assigned
Perform scheduled inspections, cleaning, minor repairs, and service documentation on customer premises within an assigned territory
Schedule services and work with customers to ensure satisfaction and understanding of product functionality

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements
PC literacy and good knowledge and application of the relevant tools and methods
Ability to attend training classes in Canton, Ohio for 1-2 weeks
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment
Acceptance of exposure to the outside elements
Shift adaptability, including an on-call rotation for evenings and weekends
Exceptional customer service skills
Ability to organize and inventory truck stock parts and tools
Sense of urgency, organizational skills, professional presence and ability to work in a team environment
Ability to pass MVR, background and drug tests where required
Product knowledge of relevant industry and basic ITIL skills preferred
Firstline Service Technician work experience preferred
Vocational/Trade School preferred

Benefits

Comp & perks

Paid training
Health, Dental, and Vision Insurance
Life Insurance
Critical illness, Accident, and Hospital Indemnity Insurance
401(k) Savings Plan
Health Savings Account
Leave of Absence Benefits
Paid Time Off