Field Service Technician

Diebold Nixdorf

. Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises .

Posted 11/10/2026full-timeTucson • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, debugging, and maintaining hardware and software products while ensuring customer satisfaction through effective communication and training. Proficient in troubleshooting, performing repairs, and conducting preventive maintenance within a field service environment.

Highest-signal resume keywords

Field Services ExperienceHardware And Software TroubleshootingCustomer Service SkillsTechnical MaintenanceITIL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware InstallationSoftware ConfigurationDiagnostic Tools UsageComponent-Level RepairsPreventive MaintenanceTechnical DocumentationProduct InspectionsMechanical AdjustmentsScheduled ServicesInventory Management

Soft Skills

Communication SkillsOrganizational SkillsTeam CollaborationSense Of UrgencyProfessional Presence

Tools & Technologies

Diagnostic ToolsField Service SoftwareMaintenance ToolsInventory Management SystemsPC Literacy

Certifications & Qualifications

Driver's LicenseVocational/Trade School Certification

Industry Keywords

Field ServicesCustomer SatisfactionITILTechnical MaintenanceProduct Knowledge

About the role

Key responsibilities & impact

Install, debug and provide technical maintenance for product and component hardware and software, mainly on customer premises
Perform scheduled inspections, cleaning and other services within an assigned territory
Perform minor product repairs
Inspect products for correct operation and resolve or escalate issues according to established procedures
Schedule services and complete required paperwork
Work with customers to ensure satisfaction and understanding of product functionality
Use diagnostic tools to troubleshoot hardware and software failures
Perform component-level hardware repairs
Clean and adjust mechanical components
Configure and install applicable software
Perform preventive maintenance and routine checks
Refill consumables as directed
Install, move, add, change and remove hardware and software products
Instruct and train customers on installed hardware and software
Participate in hardware and software training
Support agreed KPI measures and special projects

Requirements

What you’ll need

Education or equivalent work experience required
Minimum of 1–2 years of relevant experience or equivalent combination of education and experience in Field Services
Good written and verbal communication skills
Driver's license and driving record that satisfies DN's fleet requirements
PC literacy and good knowledge and application of relevant tools and methods
Product knowledge of relevant industry and basic ITIL skills preferred
Ability to attend training classes in Canton, Ohio for 1–2 weeks
Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment
Acceptance of exposure to outside elements
Shift adaptability, including on-call rotation for evenings and weekends
Exceptional customer service skills
Ability to organize and inventory truck stock parts and tools
Sense of urgency, organizational skills, professional presence and ability to work in a team environment
Ability to pass MVR, background and drug tests where required
Firstline Service Technician work experience preferred
Vocational/Trade School preferred

Benefits

Comp & perks

Paid training for 1–2 weeks in Canton, Ohio
Regular hardware and software training (on the job, classroom and web based)
Equal opportunity employer and diversity-valuing workplace