Manager, Client Services

Digible, Inc

. Lead, grow, and develop a high-performing team of 6–8 client service/account management professionals .

Posted 11/11/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $85,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and mentorship capabilities while driving measurable revenue growth and maintaining high client retention rates. Skilled in developing scalable workflows and fostering cross-departmental collaboration to enhance client outcomes.

Highest-signal resume keywords

Leadership And MentorshipClient Relationship ManagementRevenue Growth StrategyDigital Marketing ExperienceOperational Efficiency Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service ManagementPerformance Metrics OversightWorkflow DesignRevenue Growth DeliveryTeam Operations Management

Soft Skills

Superb Communication SkillsGrowth MindsetValues-Driven Personality

Tools & Technologies

Fiona Platform

Industry Keywords

Multifamily ExperienceSenior Living ExperienceStudent Housing ExperienceFast-Paced Agency Environment

About the role

Key responsibilities & impact

Lead, grow, and develop a high-performing team of 6–8 client service/account management professionals
Own retention and expansion across the team, driving measurable year-over-year revenue growth
Build and maintain relationships with corporate and executive client contacts
Own escalations, strategic communication, and account-wide initiatives
Sustain a monthly retention rate of 96%+ and client response time under 5 hours
Oversee team operations and manage key performance metrics
Coach team members through mentorship, regular 1:1s, and meaningful feedback
Own hiring, onboarding, ramp, capacity, and allocation as the department grows
Lead quarterly department initiatives to improve operational efficiency, client outcomes, or service innovation
Design scalable workflows and playbooks for consistent client experiences
Partner cross-departmentally to deliver performance excellence
Develop case studies and success stories from team wins
Contribute to company-level initiatives supporting long-term growth
Champion Fiona adoption, demos, onboarding, and ongoing platform use
Translate client needs and usage patterns into product enhancements and roadmap priorities
Surface, escalate, and resolve platform issues and client-impacting bugs with clear client communication

Requirements

What you’ll need

6+ years of relevant experience in a customer-facing role
5+ years of digital marketing experience
2+ years of leading high-performing teams
Experience working in a fast-paced agency environment
Proven success in delivering measurable revenue growth across a client portfolio
Strong leadership and mentorship skills, with demonstrated development of others
Multifamily/Senior Living/Student Housing experience is a strong plus
Superb communication skills
Ability to learn quickly
Growth mindset
Values-driven personality
Professional references during the hiring process

Benefits

Comp & perks

4-Day Work Week (32-hour work week)
WFA (Work From Anywhere)
Discretionary Bonus
3 weeks of PTO
Sick leave
Bereavement leave
11 paid holidays
401(k) + 5% employer match
75% employer-paid health benefits, including Medical, Dental, and Vision
$75/month reimbursement for Physical Wellness
$75/month reimbursement for Mental Wellness
$1000/year travel fund for employees who have been with Digible 3+ years
Dog-Friendly Office
Paid Parental Leave
Company Sponsored Social Events
Company provided weekly lunches and snacks for in office employees