Director of Technical Enablement

DigiCert

. Develop and execute technical enablement strategy aligned with business objectives and go-to-market strategies .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $165,000 - $205,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing technical enablement strategies, creating structured enablement content, and utilizing Learning Management Systems. Proven ability to lead training initiatives, track KPIs, and foster continuous learning across technical teams.

Highest-signal resume keywords

Technical Enablement StrategyLearning Management Systems (LMS)KPI Tracking and ReportingInstructional DesignProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignTechnical WritingContent CreationAPI KnowledgeCloud InfrastructureAI-Enabled WorkflowsBlended Learning ProgramsInteractive DemosTechnical Training DevelopmentPerformance Analysis

Soft Skills

LeadershipCommunicationProblem-SolvingOrganizational SkillsInterpersonal Skills

Tools & Technologies

ConfluenceJira Service DeskImpartnerCloudShareSales Productivity Tools

Industry Keywords

Technical EnablementCustomer SuccessProfessional ServicesSales EnablementComputer Security

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Develop and execute technical enablement strategy aligned with business objectives and go-to-market strategies
Maintain a published annual roadmap and priorities
Build customer-facing technical team confidence in demos, objection handling, and product value communication
Design, implement, and scale onboarding and continuous learning programs for Solutions Engineers, Professional Services, Support, and other technical teams
Oversee technical training materials, product deep-dives, playbooks, competitive guides, demos, hands-on labs, eLearning modules, launch kits, and certifications
Lead or support bootcamps, certifications, product training, and technical workshops
Own external enablement for customers and partners, including online content, live workshops, and certification programs
Build and run enablement operating systems, including request intake, training registration, and a centralized knowledge hub
Collaborate with Product, Engineering, Sales, Marketing, Customer Success, Partner Operations, Professional Services Marketing, Support Enablement, Sales Enablement, and Learning & Development
Coordinate enablement for product releases and ensure internal teams are trained on new features, value propositions, and technical nuances
Monitor product roadmaps, industry trends, competitive landscapes, and technical enablement best practices
Lead, coach, and develop program managers and technical trainers; set goals and review performance
Foster continuous learning through weekly technical updates, office hours, and 30/60/90-day reinforcement
Track and analyze enablement effectiveness using KPIs including ramp time, certification completion, productivity, customer consumption, feedback scores, enrollment and completion rates, demo scores, and time-to-competency

Requirements

What you’ll need

Degree in Education, Instructional Design, Computer Science, Information Technology, Engineering, Business, or a related field
5+ years in Enablement, Instructional Learning, or Instructional Design
8+ years working in a technical field, preferably in computer security
Ability to translate technical features into business value
Skill in creating clear, structured enablement content, including playbooks, how-to guides, technical briefs, and FAQs
Proficiency with Learning Management Systems (LMS) and Content Management tools such as Confluence
Experience with work-intake and partner-portal tools such as Jira Service Desk and Impartner
Working knowledge of Sales productivity tools
Ability to track and report KPIs such as ramp time, certification completion, sales readiness, and customer consumption
Experience using or creating interactive demos and product sandboxes, including CloudShare
Experience developing blended learning programs, including e-learning, live workshops, and certifications
Ability to discuss APIs, cloud infrastructure, integrations, security, and architecture at a high level
Experience building AI-enabled workflows or agents, such as Atlassian Rovo or ChatGPT
Self-motivated leadership with direct team management and cross-organizational leadership
Technical, organized, and analytical approach with creative problem-solving ability
Passion for continuous learning and applying innovative solutions
Situational awareness and business acumen
Strong project management skills
Strong written, verbal, interpersonal, communication, and presentation skills

Benefits

Comp & perks

Competitive compensation and comprehensive health, dental, and vision coverage
Retirement savings programs with company matching (401(k) or RRSP)
Generous paid time off, including holidays, and vacation
Paid parental leave and family support benefits
Life and disability coverage
Flexible spending and health savings options (where applicable)
Health and wellness support, including gym reimbursement and wellness programs
Employee Assistance Program with 24/7 confidential support for employees and families
Education assistance and professional development opportunities
Access to LinkedIn Learning and continuous learning resources
Employee referral bonus program and additional company perks and discounts
Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and outstanding contributions
Business travel insurance and global employee support programs