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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payroll-deducted loan operations, including Portability and Portability Refinancing, while ensuring compliance with regulatory standards and internal policies. Proficient in analyzing operational metrics, managing SLAs, and implementing process improvements to enhance quality and efficiency.
Highest-signal resume keywords
Payroll-Deducted Loan OperationsPortability RefinancingOperational Metrics AnalysisExcel ProficiencyContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll-Deducted Loan OperationsPortabilityPortability RefinancingOperational ValidationProcess MappingSLA ManagementAnalytical SkillsRisk MitigationQuality AssuranceProcess Optimization
Soft Skills
Organized MindsetSolutions-OrientedCollaborationKnowledge SharingCustomer Experience Focus
Tools & Technologies
Ticketing ToolsOperational Workflow Management ToolsExcel
Industry Keywords
Regulatory StandardsInternal PoliciesOperational ControlsManagement ReportsExecutive Presentations
About the role
Key responsibilities & impact- Analyze and process payroll-deducted loan operations, including Portability and Portability Refinancing
- Ensure proposals comply with internal policies, regulatory standards, and business rules
- Conduct critical analyses and operational validations to mitigate risks and ensure process quality
- Support internal teams in resolving complex cases and operational exceptions
- Monitor operational, productivity, quality, and SLA metrics
- Identify operational deviations and propose corrective and preventive actions
- Support the preparation of management reports and executive presentations
- Contribute to the definition and maintenance of operational controls
- Identify opportunities to optimize and automate processes
- Participate in the implementation of system and operational improvements
- Contribute to the review of internal workflows, procedures, and policies
- Serve as a technical reference for the products under your responsibility
- Collaborate with internal teams, suppliers, and business partners
- Support training, refresher sessions, and knowledge sharing on payroll-deducted loan processes
- Contribute to a culture of quality, compliance, and customer experience
Requirements
What you’ll need- Bachelor’s degree or equivalent higher education qualification
- Experience in payroll-deducted loan operations
- In-depth knowledge of Portability, Portability Refinancing, and Post-Refinancing Portability products
- Knowledge of regulations and processes related to payroll-deducted loans
- Experience analyzing operational metrics and managing SLAs
- Excel proficiency
- Analytical, organized, and solutions-oriented mindset
- Knowledge of ticketing and operational workflow management tools (preferred)
- Experience with continuous improvement, process mapping, and metrics (preferred)
Benefits
Comp & perks- Employment under Brazilian CLT labor regulations
- Hybrid work model
- Position also open to people with disabilities
- Continuous learning and growth opportunities
- A culture built on collaboration
- A strong sense of ownership and pride in delivering excellent work