Client Success Manager

Digistore24 USA

. Manage your own dedicated portfolio of clients and build long-term, personal relationships .

Posted 10/19/2026full-timeRemote • GermanyJuniorMid-Level💰 €40,000 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support and customer success, with strong communication skills in both German and English. Capable of advising clients on software applications for online marketing and resolving technical issues effectively.

Highest-signal resume keywords

Client Support ExperienceFluent German And EnglishStrong Communication SkillsTechnical Issue ResolutionOnline Marketing Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSAPI SupportFeature Request ManagementBug ReportingMarket Entry AdvisingSocial Media MonitoringTask PrioritizationConflict ResolutionSolutions-Oriented Approach

Soft Skills

Structured Working StyleReliableSelf-DirectedFlexibilityAudience-Focused Communication

Tools & Technologies

WhatsAppVoice MessagingEmail CommunicationPhone CommunicationSocial Media Platforms

Industry Keywords

Client RelationshipsCustomer SuccessOnline MarketingTechnical SupportVIP Client Events

About the role

Key responsibilities & impact

Manage your own dedicated portfolio of clients and build long-term, personal relationships
Proactively engage with clients and provide forward-looking support
Advise clients on software applications related to online marketing
Respond to client questions in writing, by phone, and through various communication channels
Capture and verify feature requests and bug reports, then forward them to the development team in a structured manner
Identify opportunities for improvement and challenges arising from client interactions and share them with the team
Represent Digistore24 at VIP client events, business lunches, and trade shows
Support clients with technical questions about APIs, upsell flows, and split tests
Investigate product approval and technical issues and coordinate solutions with clients and internal teams
Advise clients on entering new markets
Monitor clients’ social media activity and strengthen relationships through regular comments
Participate in team calls and learn how to use new tools and technologies

Requirements

What you’ll need

At least two years of experience in client support or customer success
Strong communication skills and precise, audience-focused communication
Ability to explain complex topics clearly, both in writing and verbally
Solutions-oriented approach to handling conflicts
Fluent German and English
Structured, reliable, and self-directed working style
Ability to prioritize tasks and work effectively from a home office
Willingness to follow current industry trends and independently learn about new topics
Basic knowledge of HTML and CSS is a plus
Experience in online marketing is a plus
Flexibility to attend occasional late client meetings
Ability to analyze and resolve technical issues
Willingness to communicate via email, phone, voice messages, WhatsApp, and social media

Benefits

Comp & perks

100% remote: work permanently from home
Permanent employment available in many European countries
Work from outside the EU for up to 170 days per year
Use coworking spaces for up to three days per week
30 vacation days based on full-time employment
Flexible working hours
Individual professional development and on-the-job learning
Flat hierarchies and short decision-making processes
Autonomous, results-oriented teams
Modern equipment
International, collaborative culture
Team lunches with Lieferando credits
Team events across Europe
Personal development support and monthly one-on-one meetings
Work without a dress code and on an equal footing