Digistore24 USA

Account Manager

• Manage a dedicated customer portfolio and build long-term customer relationships
• Conduct regular business reviews and calls to drive performance improvements
• Advise customers on software features and their applications
• Respond to technical questions in writing and by phone
• Proactively identify growth opportunities to increase customer sales
• Analyze sales trends, funnels, and performance data
• Monitor potential revenue declines and analyze their causes
• Develop solutions and optimization measures for customers’ businesses
• Manage bug reports and feature requests
• Maintain customer relationships at VIP customer events, business lunches, and trade fairs
• Analyze and optimize sales funnels
• Support customers with technical issues, APIs, upsell flows, and split tests
• Conduct business review and check-in calls
• Advise customers on Digistore24 features that can increase revenue and support them with setup
• Review product approval processes and coordinate with the Product Approval Team
• Accompany international VIP customers at customer events

Explore Growth Key Account Manager at Digistore24 USA. Review requirements and application details.

Growth Key Account Manager

Customer Success Manager

• Manage your own dedicated portfolio of clients and build long-term, personal relationships
• Proactively engage with clients and provide forward-looking support
• Advise clients on software applications related to online marketing
• Respond to client questions in writing, by phone, and through various communication channels
• Capture and verify feature requests and bug reports, then forward them to the development team in a structured manner
• Identify opportunities for improvement and challenges arising from client interactions and share them with the team
• Represent Digistore24 at VIP client events, business lunches, and trade shows
• Support clients with technical questions about APIs, upsell flows, and split tests
• Investigate product approval and technical issues and coordinate solutions with clients and internal teams
• Advise clients on entering new markets
• Monitor clients’ social media activity and strengthen relationships through regular comments
• Participate in team calls and learn how to use new tools and technologies

Explore Client Success Manager at Digistore24 USA. Review requirements and application details.