Growth Key Account Manager

Digistore24 USA

. Manage a dedicated customer portfolio and build long-term customer relationships .

Posted 10/19/2026full-timeRemoteJuniorMid-Level💰 €45,000 - €60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer relationship building, with a strong focus on analyzing sales trends and optimizing customer performance. Proficient in technical communication and problem-solving, particularly in a software environment.

Highest-signal resume keywords

Account ManagementCustomer Relationship BuildingTechnical CommunicationSales Funnel AnalysisFluent German (C2) and English (B2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Trend AnalysisPerformance Data AnalysisHTML KnowledgeCSS KnowledgeTechnical Issue Resolution

Soft Skills

Excellent Communication SkillsSolution-Oriented ApproachStrong Prioritization SkillsStructured Working StyleSelf-Directed Working Style

Tools & Technologies

APIsUpsell FlowsSplit Tests

Industry Keywords

Online MarketingBusiness ReviewsCustomer EventsTrade FairsProduct Approval Processes

About the role

Key responsibilities & impact

Manage a dedicated customer portfolio and build long-term customer relationships
Conduct regular business reviews and calls to drive performance improvements
Advise customers on software features and their applications
Respond to technical questions in writing and by phone
Proactively identify growth opportunities to increase customer sales
Analyze sales trends, funnels, and performance data
Monitor potential revenue declines and analyze their causes
Develop solutions and optimization measures for customers’ businesses
Manage bug reports and feature requests
Maintain customer relationships at VIP customer events, business lunches, and trade fairs
Analyze and optimize sales funnels
Support customers with technical issues, APIs, upsell flows, and split tests
Conduct business review and check-in calls
Advise customers on Digistore24 features that can increase revenue and support them with setup
Review product approval processes and coordinate with the Product Approval Team
Accompany international VIP customers at customer events

Requirements

What you’ll need

At least two years of experience in account management
At least one year of professional experience in a technical environment
Confident presence and the ability to interact effectively with people at all organizational levels
Excellent communication skills and a solution-oriented approach to conflict resolution
Fluent German (C2) and English (at least B2), both written and spoken
Ability to communicate complex topics clearly, both verbally and in writing
Structured, reliable, and self-directed working style
Strong prioritization and planning skills
Willingness to continuously learn about new topics and current trends
Basic knowledge of HTML and CSS is a plus
Experience in online marketing is a plus

Benefits

Comp & perks

100% remote: Work permanently from home
Permanent employment available in many European countries
Work from another EU country for up to 170 days per year
Use coworking spaces for up to three days per week
30 days of vacation based on full-time employment
Flexible working hours
Individual professional development and learning on the job
Flat hierarchies and short decision-making processes
Autonomous, results-oriented teams
Modern equipment for work
International, collaborative culture
Team lunches with Lieferando credit
Spectacular team events across Europe
Personal support and monthly one-on-one meetings
Work without a dress code and on an equal footing