Director, HR Service Delivery

Digital Realty

. Develop and execute the strategic roadmap for HR technology service delivery .

Posted 9/17/2026full-timeDallas • California • United StatesLead💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Oracle HCM, including functional and technical knowledge across various modules, while effectively leading globally distributed teams and managing complex HR technology initiatives. Proven ability to drive strategic technology solutions and ensure compliance with data privacy regulations.

Highest-signal resume keywords

Oracle HCM ExpertiseLeadership ExperienceHR Technology StrategyBudget ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Oracle HCMHRISEnterprise ApplicationsData ManagementIntegrationsAPIsKPI MonitoringSLA EstablishmentHR Technology ImplementationStrategic Planning

Soft Skills

Exceptional CommunicationAnalytical Problem-SolvingInfluencing Senior LeadersCross-Functional CollaborationExecutive Presentation Skills

Tools & Technologies

IT Service Management (ITSM)HR Technology ApplicationsData Privacy Regulations

Certifications & Qualifications

Oracle HCM CertificationPMPPgMP

Industry Keywords

Global HR OrganizationsMulti-Regional HR TechnologyWorkforce ManagementComplianceData Integrity

Tech Stack

Tools & technologies

ITSMOraclePMP

About the role

Key responsibilities & impact

Develop and execute the strategic roadmap for HR technology service delivery
Serve as the executive leader and subject matter expert for Oracle HCM
Lead planning, prioritization, and execution of major HR technology initiatives, including enhancements, integrations, and new module implementations
Oversee daily operation, support, and performance of Oracle HCM and related HR applications
Establish and monitor KPIs, SLAs, and operational metrics
Lead and develop a globally distributed team of technical program managers, HRIS analysts, application specialists, and support professionals
Manage relationships with implementation partners, software vendors, and third-party service providers
Oversee HR technology budgets, software licensing, consulting services, and resource planning
Partner with HR leaders to translate business requirements into scalable technology solutions
Drive cross-functional collaboration between HR, IT, Finance, Legal, Security, and other business functions
Communicate technology roadmaps, project updates, risks, and achievements to senior leadership and key stakeholders
Ensure enterprise HR systems maintain high standards of data integrity, compliance, security, and reliability

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Human Resources, Business Administration, or a related field
15+ years of progressive experience in HR technology, HRIS, enterprise applications, or related disciplines
Minimum 7 years of leadership experience managing teams, programs, and enterprise technology initiatives
Extensive hands-on Oracle HCM experience, including both functional and technical expertise
Deep knowledge of Oracle HCM modules including Recruiting, Core HR, Benefits, Talent Management, Workforce Compensation, and Workforce Scheduling
Proven success leading large-scale Oracle HCM implementations, enhancements, upgrades, and support organizations
Demonstrated experience leading globally distributed teams across multiple regions and time zones
Strong knowledge of enterprise systems architecture, integrations, APIs, data management, and security practices
Experience managing budgets, vendor relationships, and strategic technology investments
Exceptional communication, stakeholder management, and executive presentation skills
Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups
Strong analytical, problem-solving, and strategic planning capabilities
Master's degree preferred
Oracle HCM certification preferred
Experience supporting global HR organizations and multi-regional HR technology deployments preferred
Expertise in IT Service Management (ITSM) methodologies and tools preferred
Familiarity with GDPR, CCPA, and other data privacy regulations preferred
PMP, PgMP, or related program management certifications preferred
Experience within large-scale global enterprises supporting complex workforce environments preferred

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
life and AD&D insurance
401(k) match
disability benefits
wellness benefits
education benefits
employee stock purchase plan
paid time off
holidays
Competitive compensation package
Supportive and inclusive environment
Development opportunities