Digital Realty

Solutions Engineer

• Support clients in developing and executing AI-driven solutions across public, private, and hybrid cloud environments
• Educate customers about Digital Realty’s value proposition
• Participate in sophisticated architectural discussions
• Ensure solutions are designed for optimal deployment, performance, and total cost of ownership
• Conceptualize and communicate complex AI solutions to technical and non-technical audiences
• Translate customer business needs into specific AI technical requirements
• Conduct assessments to identify AI architecture enhancements and service delivery improvements
• Facilitate client workshops to understand current architecture and identify gaps for AI solutions
• Develop cost models highlighting ROI and total cost of ownership
• Serve as technical advisor and mentor to Digital Realty’s sales team
• Share insights on AI technologies and digital transformation strategies
• Foster understanding of AI trends and implications for customer success
• Collaborate with customers to develop insights-based, data-driven technical solutions and value propositions on PlatformDIGITAL®

Senior Solutions Architect

Manager

• Oversee all Remote Hands personnel and tasks at the data center
• Provide next-level technical support and serve as the point of contact for Remote Hands tasks and escalations
• Manage hiring, personnel evaluations, coaching, scheduling, and employee timesheet approvals
• Schedule jobs and personnel to meet project deadlines
• Generate management status reports
• Manage tool and test equipment needs and site inventory
• Ensure proper classification and closure of site requests within agreed SLA timeframes
• Perform and oversee equipment rack-and-stack, cabling, fiber/copper termination, cross-connects, and hardware/software troubleshooting
• Power-cycle customer equipment and perform cabinet/cage audits
• Install or remove blades/cards, memory, hard drives, and transceivers
• Test and troubleshoot copper and fiber-optic circuits
• Perform migrations of equipment, power, and networking devices
• Handle shipping and receiving
• Provide timely customer and internal updates through the ticketing system
• Perform and oversee quality assurance checks on requests and Remote Hands projects
• Assist regional and local management with technician training and knowledge transfer
• Enforce Standard Operating Procedures and oversee data center cleanliness and appearance
• Assist Operations team members to maintain customer and critical-infrastructure uptime

Analyst

• Develop, maintain, and analyze cash flow models for data center assets, including lease and investment analyses
• Prepare investment analyses and underwriting materials for properties across multiple markets
• Support deal, capital, and construction project presentations for the Investment Committee
• Manage and consolidate annual budgets, quarterly forecasts, long-term projections, and variance analyses
• Validate monthly financial reports and support portfolio-level reporting, including occupancy and capital planning
• Track and analyze leasing activity, leasing statistics, and portfolio performance trends
• Monitor construction and redevelopment activity, budgets, and development progress
• Research market conditions, including supply, demand, competition, and broader market trends
• Create and maintain financial reports, databases, and ad hoc analyses driven by market or lease activity
• Support ad hoc reporting and general Asset Management administrative needs
• Partner with Portfolio Management leadership, including Vice Presidents, Directors, and Asset Managers, to deliver financial analysis, forecasts, reporting, and recommendations for executive-level decisions

Portfolio Analyst

Human Resources

• Develop and execute the strategic roadmap for HR technology service delivery
• Serve as the executive leader and subject matter expert for Oracle HCM
• Lead planning, prioritization, and execution of major HR technology initiatives, including enhancements, integrations, and new module implementations
• Oversee daily operation, support, and performance of Oracle HCM and related HR applications
• Establish and monitor KPIs, SLAs, and operational metrics
• Lead and develop a globally distributed team of technical program managers, HRIS analysts, application specialists, and support professionals
• Manage relationships with implementation partners, software vendors, and third-party service providers
• Oversee HR technology budgets, software licensing, consulting services, and resource planning
• Partner with HR leaders to translate business requirements into scalable technology solutions
• Drive cross-functional collaboration between HR, IT, Finance, Legal, Security, and other business functions
• Communicate technology roadmaps, project updates, risks, and achievements to senior leadership and key stakeholders
• Ensure enterprise HR systems maintain high standards of data integrity, compliance, security, and reliability

Senior Solutions Architect

Manager

Portfolio Analyst

Director, HR Service Delivery