Manager

Digital Realty

. Oversee all Remote Hands personnel and tasks at the data center .

Posted 9/29/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Remote Hands personnel and tasks within a data center environment, ensuring high-quality technical support, effective scheduling, and adherence to operational standards. Proficient in troubleshooting, structured cabling, and utilizing industry-standard test equipment for network connectivity.

Highest-signal resume keywords

Management/Supervision ExperienceTelecommunications/Data Center ExperienceCompTIA A+/Network+ CertificationStructured Cabling Installation and TerminationTroubleshooting and Root Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Rack and StackCablingTroubleshooting RoutersTroubleshooting SwitchesTroubleshooting FirewallsTroubleshooting ServersFiber Optic Connectivity MethodsCopper Connectivity MethodsTest Equipment UsageNetwork Device Deployment

Soft Skills

CoachingSchedulingCommunicationTraining

Tools & Technologies

Microsoft WindowsOffice SuiteVisio

Certifications & Qualifications

CompTIA A+CompTIA Network+CCNA (Preferred)

Industry Keywords

Data CenterTelecommunicationsStandard Operating ProceduresQuality AssuranceEthernetTDMSONETDWDMTelcordia Installation Standards

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Oversee all Remote Hands personnel and tasks at the data center
Provide next-level technical support and serve as the point of contact for Remote Hands tasks and escalations
Manage hiring, personnel evaluations, coaching, scheduling, and employee timesheet approvals
Schedule jobs and personnel to meet project deadlines
Generate management status reports
Manage tool and test equipment needs and site inventory
Ensure proper classification and closure of site requests within agreed SLA timeframes
Perform and oversee equipment rack-and-stack, cabling, fiber/copper termination, cross-connects, and hardware/software troubleshooting
Power-cycle customer equipment and perform cabinet/cage audits
Install or remove blades/cards, memory, hard drives, and transceivers
Test and troubleshoot copper and fiber-optic circuits
Perform migrations of equipment, power, and networking devices
Handle shipping and receiving
Provide timely customer and internal updates through the ticketing system
Perform and oversee quality assurance checks on requests and Remote Hands projects
Assist regional and local management with technician training and knowledge transfer
Enforce Standard Operating Procedures and oversee data center cleanliness and appearance
Assist Operations team members to maintain customer and critical-infrastructure uptime

Requirements

What you’ll need

High school graduate
2+ years of management/supervision of personnel
5+ years of experience in telecommunications or a data center-related field
CompTIA A+ / Network+ certification
Ability to rack, stack, cable, and troubleshoot routers, switches, firewalls, and servers
Knowledge of fiber optic and copper connectivity methods, including Ethernet, TDM, SONET, and DWDM topologies
5+ years using industry-standard test equipment for certifying copper and/or fiber network cabling
Strong structured cabling installation and termination background
Strong troubleshooting and root cause analysis skills
Advanced skill in Microsoft Windows operating systems, Office Suite, and Visio
Knowledge of Telcordia installation standards
Understanding of network device deployment
Ability to train lower-level technicians
CCNA preferred
Ability to report to the facility within a 1-hour average for emergency assistance
Ability to lift and handle up to 50 pounds
Ability to bend, stoop, and stretch as required
May be required to work under a raised data center floor

Benefits

Comp & perks

Competitive compensation package
Excellent benefits
Supportive and inclusive work environment
Development opportunities and clear career pathways
Onboarding program
Continuous training and specialized development
Health and safety culture