Senior Quote Desk Analyst

Digital Realty

. Configure, price, and generate accurate quotes for complex product configurations and commercial terms .

Posted 11/12/2026full-timeDallas • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and generating accurate quotes for complex product configurations while supporting sales processes and contract management. Proficient in analyzing operational data and collaborating across functions to enhance efficiency and resolve issues.

Highest-signal resume keywords

Sales Support ExperienceCRM Platform ProficiencyQuoting And Contract ManagementAnalytical And Problem-Solving SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quote ConfigurationPricing StructuresContract Lifecycle ManagementOperational Data AnalysisUser Acceptance TestingSales Process TrainingProcess DocumentationIssue ResolutionEscalation ManagementData Center Industry Knowledge

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsProactive ApproachAbility To Manage Multiple Priorities

Tools & Technologies

SalesforceMicrosoft OfficeContract Management Tools

Industry Keywords

Sales ProcessesQuote DeskCRM OperationsData Center IndustryBusiness Continuity

About the role

Key responsibilities & impact

Configure, price, and generate accurate quotes for complex product configurations and commercial terms
Collaborate with Sales teams to understand customer requirements, manage multiple quotes, and deliver timely solutions
Resolve quote-related inquiries and escalations while providing internal customer support
Maintain knowledge of product offerings, pricing structures, and sales processes
Support the Lead-to-Contract process by monitoring opportunities and outstanding cases
Assist with agreement generation and updates in Contract Lifecycle Management tools
Balance workloads, maintain backup coverage, and support business continuity with other Senior Quote Desk Analysts
Resolve non-standard quoting scenarios and complex escalations during quarter-end and year-end periods
Identify, report, and track system issues, enhancement requests, and process improvements
Analyze operational data to identify trends and recommend improvements
Participate in User Acceptance Testing for new system features and enhancements
Support sales process training and maintain process documentation
Contribute to cross-functional initiatives and ad hoc projects

Requirements

What you’ll need

Minimum of 3 years of professional experience, preferably in Sales Support, Quote Desk, CRM operations, or a similar role
Demonstrated success supporting sales processes within the data center industry or another relevant industry
Experience working with CRM platforms, preferably Salesforce
Familiarity with quoting and contract management processes
Strong analytical and problem-solving skills
Proficiency in Microsoft Office applications, particularly Excel
Excellent organizational skills and ability to manage multiple priorities and demanding deadlines
Strong communication and interpersonal skills
Ability to collaborate effectively across Sales and other business functions
Proactive approach to issue resolution and sound escalation judgment
Strong sense of urgency
Fluency in English and the applicable local language, where required
Additional European languages are an advantage
Bachelor's degree or equivalent business school qualification in Business, IT, Engineering, or a related discipline preferred

Benefits

Comp & perks

Highly competitive compensation package
Excellent benefits
Supportive and inclusive work environment
Development opportunities and career growth
Opportunities to work with people from different business areas
Opportunity to challenge existing processes and put ideas into action