Technical Account Manager

DigitalOcean

. Partner with critical business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform .

Posted 10/28/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cloud infrastructure, particularly with DigitalOcean products, while effectively managing key accounts and driving customer engagement. Proficient in technical consultation, delivering tailored solutions, and optimizing performance through strategic insights.

Highest-signal resume keywords

Cloud Infrastructure ExpertiseLinux ProficiencyTerraform and Ansible KnowledgeCustomer-Focused Technical SolutionsTechnical Account Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Platform ProficiencyProgramming in Python or GoDistributed Systems KnowledgeAutomation SkillsTroubleshooting Technical ProblemsDatabase AdministrationCI/CD Tools FamiliarityAI/ML Infrastructure PrinciplesInfrastructure Architecture DesignCost-Reduction Strategies

Soft Skills

Strong Analytical SkillsEffective Stakeholder ManagementClear Communication SkillsAdaptability to ChangeSelf-Starter Attitude

Tools & Technologies

DigitalOcean APIDockerKubernetesGitSalesforceGainsight

Certifications & Qualifications

Cloud CertificationsLinux CertificationsNVIDIA GPU CertificationsAI/ML Certifications

Industry Keywords

Technical Customer SuccessSolutions EngineeringTechnical Account ManagementCloud Ecosystem TrendsCustomer Engagement Strategies

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerGoogle Cloud PlatformKubernetesLinuxPythonSQLTerraformGo

About the role

Key responsibilities & impact

Partner with critical business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform
Serve as a strategic partner for key business customers, providing guidance, support, and resources
Develop and maintain expertise in DigitalOcean products and the evolving cloud ecosystem
Design, diagram, and plan infrastructure architectures tailored to customer use cases
Conduct technical consultation sessions and workshops
Manage and maintain DigitalOcean’s key accounts
Drive customer engagement, retention, and expansion of DigitalOcean workloads
Conduct quarterly business reviews with key accounts
Identify cost-reduction and performance-optimization opportunities
Collaborate with Engineering, Marketing, Account Managers, Support, and other internal teams
Monitor customer usage trends, risks, and growth opportunities
Represent customer needs in product development and support processes
Resolve escalations and technical challenges with Engineering and Support
Deliver technical presentations to customers
Contribute to technical documentation and provide training for teams and partners
Develop tools and scripts to improve Technical Account Management efficiency
Stay current with industry trends and improve customer engagement strategies

Requirements

What you’ll need

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
Programming or development experience, with basic skills in at least one mainstream language such as Python or Go
Understanding of provisioning and deployment strategies, including Terraform, Ansible, and Docker
Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure
Proven track record of successfully troubleshooting technical problems
Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
Experience delivering customer-focused technical solutions aligned with business goals
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
Strong analytical skills for monitoring customer trends and identifying improvement and growth opportunities
Experience advocating for customer needs and translating feedback into actionable insights
Strong verbal and written communication skills
Ability to create and deliver technical presentations and training sessions
Self-starter with a passion for technology and open-source projects
Ability to adapt quickly to changes in the cloud ecosystem
Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments
Extra credit for cloud certifications, NVIDIA GPU and AI/ML certifications, networking, automation, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certifications, Gainsight, and Salesforce

Benefits

Comp & perks

Reimbursement for relevant conferences, training, and education, subject to company policy
Flexible time off
Local team meetups
Mental health and well-being support
Eligible employees may receive equity compensation, including a new hire equity grant
Employee Stock Purchase Program in participating countries
Annual bonus plan eligibility for non-sales roles
Incentive compensation eligibility under the applicable sales compensation plan for sales roles
Equal-opportunity employment