Technical Account Manager

DigitalOcean

. Partner with key business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform .

Posted 10/28/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cloud infrastructure, particularly with DigitalOcean products, while effectively managing customer accounts and delivering tailored technical solutions. Proficient in programming, automation, and collaboration across teams to enhance customer engagement and optimize performance.

Highest-signal resume keywords

Cloud Infrastructure ExpertiseLinux KnowledgeTerraform ProficiencyCustomer-Centric Technical SolutionsTechnical Account Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud InfrastructureLinuxAutomationPythonGoTerraformAnsibleDockerSQLCI/CD Tools

Soft Skills

Analytical SkillsVerbal CommunicationWritten CommunicationStakeholder ManagementPrioritization

Tools & Technologies

AWSGoogle Cloud PlatformAzureGitKubernetesDigitalOcean’s APIGainsightSalesforce

Certifications & Qualifications

Cloud CertificationsLinux CertificationsNVIDIA Certifications

Industry Keywords

Technical Account ManagementCustomer SuccessSolutions EngineeringOpen-Source TechnologiesVirtualization

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerGoogle Cloud PlatformKubernetesLinuxPythonSQLTerraformGo

About the role

Key responsibilities & impact

Partner with key business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform
Develop and maintain expertise in DigitalOcean products and the evolving cloud ecosystem
Design, diagram, and plan infrastructure architectures tailored to customer use cases
Conduct technical consultations and workshops
Manage and maintain DigitalOcean’s key accounts
Drive customer engagement, retention, and expansion of DigitalOcean workloads
Conduct quarterly business reviews with key accounts
Identify cost-reduction and performance-optimization opportunities
Collaborate with Engineering, Marketing, Account Managers, and Support teams
Monitor customer usage trends, risks, and growth opportunities
Represent customer needs in product development and support processes
Resolve technical escalations and challenges
Deliver technical presentations and training
Contribute to technical documentation
Develop tools and scripts to improve Technical Account Management efficiency
Stay current with industry trends and improve customer engagement strategies

Requirements

What you’ll need

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
Programming or development experience, with basic skills in at least one mainstream language such as Python or Go
Understanding of provisioning and deployment strategies
Knowledge of Terraform, Ansible, and Docker
Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure
Proven track record of successfully troubleshooting technical problems
Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
Experience delivering customer-centric technical solutions aligned with business goals
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
Strong analytical skills for monitoring customer trends and identifying opportunities
Experience advocating for customer needs and translating feedback into actionable insights
Strong verbal and written communication skills
Ability to create and deliver technical presentations and training sessions
Self-starter with a passion for technology and open-source projects
Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments
Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, open-source technologies, Kubernetes, DigitalOcean’s API, Linux certifications, Gainsight, and Salesforce

Benefits

Comp & perks

Reimbursement for relevant conferences, training, and education, subject to company policy
Flexible time off
Local team meetups
Mental health and well-being support
Eligible employees may receive equity compensation, including a new hire equity grant
Opportunity to participate in the Employee Stock Purchase Program in participating countries
Annual bonus plan eligibility for non-sales roles
Incentive compensation eligibility under the applicable sales compensation plan for sales roles
Equal-opportunity employment