Technical Account Manager

DigitalOcean

. Partner with key business customers to ensure they receive guidance, support, and resources needed to succeed .

Posted 10/28/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cloud infrastructure and technical account management, with a strong focus on customer engagement, technical consultation, and delivering tailored solutions. Proficient in leveraging cloud platforms and automation tools to optimize performance and drive business success.

Highest-signal resume keywords

Cloud Infrastructure ExpertiseLinux KnowledgeTerraform ProficiencyTechnical Account Management ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Platform ProficiencyProgramming in Python or GoAutomation with AnsibleContainerization with DockerDatabase AdministrationCI/CD Tools FamiliarityTroubleshooting Technical ProblemsProvisioning and Deployment StrategiesMonitoring Customer TrendsTechnical Documentation Contribution

Soft Skills

Stakeholder ManagementAnalytical SkillsCustomer AdvocacyPrioritizationPresentation Skills

Tools & Technologies

DigitalOcean APIGitSQLKubernetesGainsightSalesforce

Certifications & Qualifications

Cloud CertificationsLinux CertificationsNVIDIA Certifications

Industry Keywords

Technical Customer SuccessSolutions EngineeringFast-Paced Startup EnvironmentsOpen-Source ProjectsAutomation Tools

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerGoogle Cloud PlatformKubernetesLinuxPythonSQLTerraformGo

About the role

Key responsibilities & impact

Partner with key business customers to ensure they receive guidance, support, and resources needed to succeed
Develop and maintain expertise in DigitalOcean’s product portfolio and the cloud ecosystem
Design, diagram, and plan infrastructure architectures tailored to customer use cases
Conduct technical consultation sessions and workshops
Manage and maintain DigitalOcean’s key accounts
Drive customer engagement, retention, and expansion of DigitalOcean workloads
Conduct quarterly business reviews with key accounts
Identify cost-reduction and performance-optimization opportunities
Collaborate with Engineering, Marketing, Account Managers, Support, and other internal teams
Monitor customer usage trends, identify risks, and uncover growth opportunities
Represent customer needs in product development and support processes
Resolve escalations and technical challenges with Engineering and Support
Deliver technical presentations and training
Contribute to technical documentation and knowledge transfer
Develop tools and scripts to improve Technical Account Management efficiency
Stay current with industry trends and best practices

Requirements

What you’ll need

Proven experience in cloud infrastructure
Deep knowledge of Linux, distributed systems, and automation
Programming or development experience with basic skills in at least one mainstream language, such as Python or Go
Understanding of provisioning and deployment strategies
Knowledge of Terraform, Ansible, and Docker
Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure
Proven track record of successfully troubleshooting technical problems
Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
Experience delivering technical solutions aligned with business goals
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
Strong analytical skills for monitoring customer trends and identifying opportunities
Experience advocating for customer needs and translating feedback into actionable insights
Strong verbal and written communication skills
Ability to create and deliver technical presentations and training sessions
Passion for technology and open-source projects
Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments
Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, Docker, Kubernetes, DigitalOcean’s API, Linux certifications, Gainsight, and Salesforce

Benefits

Comp & perks

Reimbursement for relevant conferences, training, and education, subject to company policy
Flexible time off
Local team meetups
Mental health and well-being support
Equity compensation, which may include a new hire equity grant
Opportunity to participate in the Employee Stock Purchase Program in participating countries
Annual bonus plan eligibility for non-sales roles
Incentive compensation eligibility under the applicable sales compensation plan for sales roles