Technical Account Manager

DigitalOcean

. Partner with critical business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform .

Posted 10/28/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cloud infrastructure, particularly with DigitalOcean products, while effectively managing customer relationships and delivering tailored technical solutions. Proficient in automation, programming, and utilizing various cloud platforms to optimize customer outcomes.

Highest-signal resume keywords

Cloud Infrastructure ExpertiseLinux KnowledgeTerraform ProficiencyCustomer-Focused Technical SolutionsTechnical Presentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud InfrastructureLinuxAutomationPythonGoTerraformAnsibleDockerSQLCI/CD Tools

Soft Skills

Analytical SkillsStakeholder ManagementCommunication SkillsAdaptabilityCustomer Advocacy

Tools & Technologies

DigitalOcean APIAWSGoogle Cloud PlatformAzureKubernetesGainsightSalesforce

Certifications & Qualifications

Cloud CertificationsLinux CertificationNVIDIA Certifications

Industry Keywords

Distributed SystemsProvisioning StrategiesDeployment StrategiesPerformance OptimizationTechnical Documentation

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerGoogle Cloud PlatformKubernetesLinuxPythonSQLTerraformGo

About the role

Key responsibilities & impact

Partner with critical business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform
Build and maintain long-term customer relationships and serve as the voice of the customer
Develop and maintain expertise in DigitalOcean products and the evolving cloud ecosystem
Design, diagram, and plan infrastructure architectures tailored to customer use cases
Conduct technical consultation sessions and workshops
Manage and maintain DigitalOcean’s key accounts
Drive customer engagement, retention, and expansion of DigitalOcean workloads
Conduct QBRs and align strategies for future growth
Identify cost-reduction and performance-optimization opportunities
Collaborate with Engineering, Marketing, Account Managers, and Support teams
Monitor customer usage trends, risks, and growth opportunities
Resolve escalations and technical challenges
Deliver customer presentations and training sessions
Contribute to technical documentation and knowledge transfer
Develop tools and scripts to improve Technical Account Management efficiency
Stay current with industry trends and best practices

Requirements

What you’ll need

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
Programming or development experience, with basic skills in at least one mainstream language such as Python or Go
Understanding of provisioning and deployment strategies
Knowledge of Terraform, Ansible, and Docker
Proficiency with at least one major cloud platform: AWS, Google Cloud Platform, or Azure
Proven track record of successfully troubleshooting technical problems
Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
Experience delivering customer-focused technical solutions aligned with business goals
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
Strong analytical skills to monitor customer trends and identify opportunities
Experience advocating for customer needs and translating feedback into actionable insights
Strong verbal and written communication skills
Ability to create and deliver technical presentations and training sessions
Self-starter with a passion for technology and open-source projects
Ability to adapt to changes in the cloud ecosystem
Cloud certifications, NVIDIA certifications, networking, automation, virtualization, database, Docker, Kubernetes, DigitalOcean API, Linux certification, Gainsight, and Salesforce experience are listed as extra credit
No educational credential is explicitly required

Benefits

Comp & perks

Reimbursement for relevant conferences, training, and education, subject to company policy
Flexible time off
Local team meetups
Mental health and well-being support
Eligible employees may receive equity compensation, including a new hire equity grant
Eligible employees may participate in the Employee Stock Purchase Program in participating countries
Annual bonus plan eligibility for non-sales roles
Incentive compensation may be available under the applicable sales compensation plan
Professional development resources
Remote work