Technical Account Manager

DigitalOcean

. Partner with key business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform .

Posted 10/28/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $115,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in cloud infrastructure management, particularly with DigitalOcean, AWS, Google Cloud Platform, or Azure. Proficient in technical consultation, customer advocacy, and delivering tailored solutions that align with business objectives.

Highest-signal resume keywords

Cloud Infrastructure ManagementLinux ExpertiseTerraform KnowledgeTechnical Account ManagementCustomer Success Advocacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud InfrastructureLinuxPythonGoTerraformAnsibleDockerSQLCI/CDAI/ML Principles

Soft Skills

Analytical SkillsVerbal CommunicationWritten CommunicationStakeholder ManagementPresentation Skills

Tools & Technologies

AWSGoogle Cloud PlatformAzureGitDigitalOcean API

Certifications & Qualifications

Cloud CertificationsLinux CertificationsNVIDIA Certifications

Industry Keywords

Technical Customer SuccessSolutions EngineeringTechnical Account ManagementAutomation ToolsVirtualization

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerGoogle Cloud PlatformKubernetesLinuxPythonSQLTerraformGo

About the role

Key responsibilities & impact

Partner with key business customers to help them achieve desired outcomes through optimal use of DigitalOcean’s cloud platform
Provide technical guidance, support, and resources to help customers succeed
Advise customers on cloud infrastructure and business strategy
Design, diagram, and plan infrastructure architectures tailored to customer use cases
Conduct technical consultation sessions, workshops, QBRs, presentations, and training sessions
Manage key DigitalOcean accounts and drive engagement, retention, and expansion of workloads
Identify cost-reduction and performance-optimization opportunities
Collaborate with Engineering, Marketing, Account Managers, and Support teams
Monitor customer usage trends, identify risks, and uncover growth opportunities
Act as the customer voice in product development and support processes
Resolve technical escalations and challenges
Contribute to technical documentation and knowledge transfer
Develop tools and scripts to improve Technical Account Management efficiency
Stay current with cloud-industry trends and best practices

Requirements

What you’ll need

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation
Programming or development experience, with basic skills in at least one mainstream language, such as Python or Go
Understanding of provisioning and deployment strategies
Knowledge of Terraform, Ansible, and Docker
Proficiency with AWS, Google Cloud Platform, or Azure
Proven track record of troubleshooting technical problems
Familiarity with Git, SQL, basic database administration, CI/CD tools, and AI/ML infrastructure principles
Experience delivering technical solutions aligned with business goals
Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations
Strong analytical skills
Experience advocating for customer needs and translating feedback into actionable insights
Strong verbal and written communication skills
Ability to create and deliver technical presentations and training sessions
Passion for technology and open-source projects
Ability to adapt quickly to changes in the cloud ecosystem
Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, particularly in fast-paced startup environments
Extra credit for cloud certifications, NVIDIA certifications, networking, automation tools, virtualization, databases, Docker, Kubernetes, DigitalOcean API, Linux certifications, Gainsight, and Salesforce

Benefits

Comp & perks

Reimbursement for relevant conferences, training, and education, subject to company policy
Flexible time off
Local team meetups
Mental health and well-being support
Eligible employees may receive equity compensation, including a new hire equity grant
Eligible employees may participate in the Employee Stock Purchase Program in participating countries
Annual bonus plan eligibility
Incentive compensation may be available under the applicable sales compensation plan
Equal-opportunity employment