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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in administering and deploying Microsoft 365, Azure, and private cloud solutions, along with advanced troubleshooting and problem-solving capabilities. Proven ability to provide technical coaching, maintain SLA performance, and contribute to continuous process improvement in a Managed Services Provider environment.
Highest-signal resume keywords
Microsoft 365 AdministrationAzure AdministrationAdvanced TroubleshootingTechnical CoachingConnectWise RMM
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Azure DeploymentCloud Solutions ImplementationWindows TechnologiesVirtualized EnvironmentsHybrid IntegrationsTechnical DocumentationSLA ManagementProblem-SolvingProcess ImprovementTicket Management
Soft Skills
Strong Communication SkillsAttention to DetailOrganizational SkillsAbility to Learn QuicklyCollaboration
Tools & Technologies
ConnectWise ManageVMwareFortinet FirewallsAruba SwitchingUbiquiti UniFiHuduIT Glue
Certifications & Qualifications
Microsoft Certifications
Industry Keywords
Managed Services ProviderIT ServicesTechnical Best PracticesEscalated Technical IssuesKnowledge Sharing
Tech Stack
Tools & technologiesAzureCloudFirewallsSwitchingVMware
About the role
Key responsibilities & impact- Serve as a senior technical resource across multiple client environments
- Own and resolve Priority 1, Priority 2, and other complex escalated technical issues
- Deliver advanced troubleshooting
- Provide technical coaching and constructive feedback to Level 1 and Level 2 technicians
- Share specialist product and technical knowledge across the wider team
- Stay current with Microsoft Cloud technologies, industry developments, and technical best practices
- Promote adherence to established best practices and relevant industry standards
- Work with technical leadership to prioritise workloads and maintain SLA performance
- Contribute to internal knowledge bases, technical documentation, and continuous process improvement
- Identify potentially billable or out-of-scope work and escalate or flag it appropriately
- Support project delivery when additional senior technical expertise is required
- Maintain high standards of ticket management, clear documentation, and timely communication
- Meet SLA expectations for escalated tickets and contribute to team coaching, collaboration, and knowledge sharing
Requirements
What you’ll need- 5+ years of experience within a Managed Services Provider (MSP) or IT services environment supporting multiple customers
- Strong experience administering and deploying Microsoft 365, Azure, Azure AD, and private cloud solutions
- Proven experience delivering or supporting cloud solutions, including new implementations, migrations, transitional environments, and hybrid integrations
- Strong knowledge of Windows and broader Microsoft-based technologies
- Strong hands-on experience with Microsoft Azure administration and deployment
- Strong knowledge of the Microsoft 365 suite
- Experience with ConnectWise RMM
- Experience with ConnectWise Manage or similar PSA platforms
- Relevant Microsoft certifications and demonstrated technical competency are highly regarded
- Experience with virtualised environments such as VMware is highly regarded
- Familiarity with Fortinet firewalls, Aruba switching, and Ubiquiti UniFi is highly regarded
- Experience with Hudu or IT Glue is highly regarded
- Strong written and verbal communication skills
- Excellent attention to detail
- Advanced troubleshooting and problem-solving capabilities
- Ability to learn new technologies quickly
- Strong organisational skills and ability to manage competing priorities
- Ability to work independently while collaborating effectively as part of a technical team
Benefits
Comp & perks- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance
- Internet allowance
- Gym & wellness allowance
- Regular team events and engagement activities
- Diji Assist mental health and counseling support
- Reimbursement for industry certifications
- Open-door culture where ideas and feedback matter
- Flexible work — home or office
- Rewards and recognition
- Christmas and financial year-end parties
- Paid in Australian Dollars