Dijital Team

Systems Engineer

• Act as the highest level of technical escalation for Level 1–3 engineers
• Lead root cause analysis for complex infrastructure and cloud issues
• Mentor and guide technical team members
• Develop and maintain technical standards, procedures, and best practices
• Review and approve technical solutions and project designs
• Design, implement, and optimise Microsoft 365 environments
• Lead projects across Microsoft 365, Entra ID, Intune, security, SharePoint, Teams Phone, and Azure
• Implement and improve Zero Trust security frameworks
• Drive automation initiatives using PowerShell and Power Platform
• Design and support enterprise-grade networking environments
• Configure and troubleshoot firewalls, routing, switching, VLANs, VPNs, network security, WAN, and internet connectivity
• Lead architecture reviews and network improvement initiatives
• Provide advanced support across Ubiquiti, Sophos, and other network technologies
• Conduct security reviews and vulnerability assessments
• Design and implement cybersecurity controls and remediation plans
• Support compliance with relevant security frameworks and cyber insurance requirements
• Assist with incident response and security investigations
• Implement and manage SIEM and security monitoring solutions
• Lead the design and delivery of complex infrastructure and cloud projects
• Participate in solution scoping and pre-sales activities
• Identify technology opportunities and improvements with management
• Ensure projects are delivered to scope and a high standard
• Contribute to solution architecture and strategic technology planning
• Maintain technical documentation, diagrams, as-builts, knowledge articles, SOPs, project updates, and service records
• Drive continual service improvement and improve service quality, operational efficiency, security, and technical standards
• Act as a trusted technical advisor to clients
• Participate in technical strategy meetings and client reviews
• Translate technical solutions into clear business outcomes
• Maintain a high standard of customer service and professional conduct

Senior Systems Engineer

Network Engineer

• Take ownership of network support and infrastructure across client environments
• Troubleshoot network issues across LAN, WAN, VPN, and firewall environments
• Support connectivity for remote users and field-based teams, including iPads and mobile devices
• Configure, maintain, and support network infrastructure
• Investigate and resolve connectivity and network performance issues
• Support Microsoft Azure networking environments
• Configure and troubleshoot VNets, connectivity, and related networking components
• Assist with maintaining reliable connectivity across cloud and client environments
• Monitor network performance and proactively identify potential issues
• Resolve network outages efficiently and minimise service disruption
• Collaborate with Systems Engineers on broader technical incidents
• Support escalations and critical network outages
• Maintain clear communication throughout incidents and resolutions

L2 Network Engineer

Support Engineer

• Provide first- and second-line support to clients and internal users through the service desk
• Support first-line colleagues with complex technical matters
• Troubleshoot and resolve Microsoft 365, Windows, identity, access, endpoint, and application issues
• Manage incidents and service requests accurately and efficiently
• Maintain clear and accurate service desk and internal-system records
• Communicate directly with clients by phone, email, and other support channels
• Provide professional updates throughout the support lifecycle
• Own escalated issues and ensure appropriate follow-through
• Collaborate with the wider team to deliver a responsive client experience
• Support Microsoft 365 user administration and day-to-day account management
• Assist with onboarding, offboarding, permissions, access changes, and troubleshooting
• Support Microsoft Intune and Microsoft Entra ID administration
• Follow information security policies, access controls, and documented procedures
• Report security incidents, risks, suspicious activity, and non-conformances
• Handle client and company information securely and confidentially
• Complete relevant security training
• Escalate highly complex infrastructure, security, or specialist issues
• Contribute to continuous improvement and the development of the IT support service
• Support colleagues and established service processes

Senior IT Support Engineer – L2

• Own and resolve L2/L3 escalations across multiple client environments through successful ticket resolution
• Diagnose and resolve Microsoft 365 issues involving Exchange Online, SharePoint, Teams, licensing, and related services
• Administer and troubleshoot Entra ID environments, including users, groups, Conditional Access, MFA, SSO, authentication, and hybrid identity synchronisation
• Troubleshoot client networks, including firewalls, switches, VPNs, wireless connectivity, DNS, DHCP, and general network issues
• Manage and support the Kaseya/Datto technology stack for monitoring, patching, remote support, backup verification, and business continuity
• Assist with L1 support tickets and collaborate with first-line engineers
• Support ticket triage and appropriate escalation of complex incidents
• Coordinate escalations, handovers, and technical support requirements with the service delivery team
• Collaborate with service desk leadership on prioritisation and technical coordination
• Produce documentation covering resolutions, runbooks, knowledge articles, and client-specific configurations
• Contribute to root cause analysis and proactive solutions for recurring incidents
• Mentor L1 helpdesk engineers and provide technical guidance
• Contribute to maintenance activities and project-related technical work

L2/L3 Helpdesk Support Engineer

QA Automation Engineer

• Design, develop, test, and maintain automation workflows using Rewst
• Own the Rewst environment and establish standards, structure, and governance
• Review and improve workflows for reliability, maintainability, and scalability
• Develop reusable workflows, components, templates, and automation modules using Python, PowerShell, Jinja, and JSON
• Troubleshoot automation workflow issues
• Maintain technical documentation for workflows, integrations, and automation processes
• Help establish and develop an internal Rewst Centre of Excellence
• Develop standards and best practices for Rewst automation
• Consolidate and standardise existing automation assets
• Build reusable automation solutions for multiple MSP customers
• Identify automation opportunities and convert successful solutions into repeatable offerings
• Lead technical onboarding of MSP customers onto Rewst
• Understand customer technology stacks, processes, and automation objectives
• Configure and integrate Rewst with customer environments
• Identify and prioritise high-value automation opportunities
• Provide ongoing technical guidance and support after implementation
• Develop and maintain a catalogue of standardised automation workflows
• Package workflows and components for efficient deployment across customer environments
• Design integrations between Rewst and third-party platforms using REST APIs
• Work with Microsoft Graph, Microsoft 365, and Azure APIs
• Interpret OpenAPI and Swagger documentation for integration development
• Manipulate JSON and other structured data formats
• Troubleshoot authentication, API, and data integration issues
• Develop or support automation using Microsoft Power Automate and Power Platform
• Assess the most suitable automation platform for business requirements
• Evaluate emerging automation technologies and integrations
• Engage with MSP customers during discovery, onboarding, implementation, and ongoing engagements
• Participate in customer meetings, workshops, and technical discovery sessions
• Translate technical concepts into operational and business outcomes
• Identify manual processes suitable for automation
• Collaborate with service desk, infrastructure, and operations teams
• Use Git and structured development practices to manage changes and version history
• Continuously improve automation performance, reliability, scalability, and maintainability