FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
L2 Systems Engineer
Dijital Team. Provide technical support across diverse managed services customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Microsoft 365 services, Windows endpoints, and user account management while adhering to ITIL-aligned practices. Possesses strong troubleshooting skills and a proactive approach to incident resolution and customer communication.
Highest-signal resume keywords
Microsoft 365 AdministrationWindows Endpoint TroubleshootingITIL-Aligned Incident ManagementCybersecurity FundamentalsTechnical Support in MSP Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365 Services SupportActive Directory AdministrationMicrosoft Intune Device ManagementNetworking FundamentalsTroubleshooting Windows DesktopsUser Account ManagementIncident ManagementService Request HandlingEndpoint Security ConceptsBest Practice Software Experience
Soft Skills
Excellent Communication SkillsCustomer-Focused ApproachProactive MindsetAttention to DetailCollaborative Attitude
Tools & Technologies
Datto Autotask PSADatto RMMMicrosoft DefenderGoogle WorkspaceFortiGateVMwareMicrosoft AzureRuckus Wi-FiThreatLockerAdobe Products
Industry Keywords
Managed Services ProviderCybersecurityITILService DeskCompliance-Driven Environments
Tech Stack
Tools & technologiesAzureCyber SecurityDNSTCP/IPVMware
About the role
Key responsibilities & impact- Provide technical support across diverse managed services customers
- Investigate and resolve incidents and service requests
- Manage and prioritise assigned support tickets
- Maintain clear customer communication and provide professional updates
- Support Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint, and OneDrive
- Complete approved user onboarding and offboarding, including account administration, licensing, group memberships, and access requests
- Troubleshoot Microsoft Entra ID, Active Directory, password, MFA, and authentication issues
- Troubleshoot Windows desktops, laptops, peripherals, applications, device configurations, performance, and connectivity issues
- Assist with Microsoft Intune device enrolment, configuration, and compliance issues
- Support device deployments, migrations, and routine technical changes
- Perform routine security checks and respond to endpoint and email security issues
- Escalate suspected cybersecurity incidents and complex infrastructure matters
- Investigate LAN, wireless, VPN, DNS, DHCP, and internet connectivity issues
- Monitor endpoint health, backup status, service availability, alerts, and scheduled checks
- Support customer business applications, including Best Practice where applicable
- Follow ITIL-aligned incident, service request, and change management practices
- Maintain accurate ticket notes, investigation records, time entries, customer updates, and technical documentation
- Provide comprehensive handovers and escalations
- Contribute to knowledge base articles, support procedures, and service improvement initiatives
- Continuously develop technical capabilities while following security, access approval, and change management procedures
Requirements
What you’ll need- Previous experience delivering technical support within an MSP environment is essential, ideally supporting multiple customer environments
- Demonstrated capability in an L1.5 or L2 service desk, systems support, or modern workplace support role
- Practical experience supporting Microsoft 365, Windows endpoints, user accounts, and common business applications
- Strong troubleshooting skills and ability to investigate issues independently and recognise when escalation is required
- Understanding of cybersecurity fundamentals, including MFA, access controls, endpoint protection, phishing awareness, and secure information handling
- Familiarity with ITIL-aligned service desk practices, incident management, service requests, and change management
- Microsoft 365 administration and support, including Exchange Online, Outlook, Teams, SharePoint, and OneDrive
- Microsoft Entra ID and basic Active Directory administration, including user accounts, groups, and access management
- Windows desktop and laptop troubleshooting, application support, and peripheral configuration
- Microsoft Intune and modern workplace device management
- Basic Microsoft Defender and endpoint security concepts
- Networking fundamentals, including TCP/IP, DNS, DHCP, wireless connectivity, and VPN troubleshooting
- Familiarity with helpdesk ticketing, remote support, monitoring, and technical documentation systems
- Best Practice software experience strongly preferred
- Experience with Datto Autotask PSA, Datto RMM, Datto SaaS Protect, Datto BCDR, or comparable backup solutions advantageous
- Exposure to Windows Server, Hyper-V, VMware, Microsoft Azure, Google Workspace, FortiGate, Fortinet, Ubiquiti, Ruckus Wi-Fi, D-Link, ThreatLocker, ConnectSecure, Blackpoint Cyber, Keeper Password Manager, EasyDMARC, Exclaimer, Phriendly Phishing, 3CX, Adobe products, Microsoft Purview, Inforcer, AdminDroid, and Datadog advantageous
- Awareness of the Australian Essential Eight and experience supporting security-focused or compliance-driven environments
- Excellent written and verbal communication skills
- Professional, patient, and customer-focused approach
- Structured and methodical troubleshooting approach with strong attention to detail
- Proactive mindset, ownership, and reliable follow-through
- Sound judgement when investigating or escalating technical issues
- Ability to manage competing priorities across multiple customer environments
- Collaborative attitude and willingness to learn from senior engineers
- Strong documentation practices and commitment to maintaining secure working environments
Benefits
Comp & perks- Get paid in Australian Dollars
- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance
- Internet allowance
- Gym & wellness allowance
- Regular team events and engagement activities
- Diji Assist mental health and counseling support
- Reimbursement for industry certifications
- Open-door culture where ideas and feedback matter
- Flexible work — home or office
- Rewards and recognition
- Christmas and financial year-end parties