Senior Microsoft Cloud Engineer

Dijital Team

. Serve as the senior technical escalation point for Level 1 and Level 2 engineers .

Posted 10/8/2026full-timeRemote • Sri LankaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level knowledge in Microsoft 365, Azure, and related technologies, with a strong focus on troubleshooting, technical decision-making, and mentoring. Capable of managing complex technical issues, implementing infrastructure projects, and contributing to continuous improvement in technical operations.

Highest-signal resume keywords

Microsoft 365 ExpertiseAzure ExpertiseWindows Server ManagementTechnical TroubleshootingMentoring Engineers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Entra IDMicrosoft IntuneExchange OnlineSharePoint OnlineMicrosoft TeamsMicrosoft DefenderActive DirectoryPowerShellBackup and Disaster RecoveryTCP/IP Networking

Soft Skills

Clear CommunicationOrganisedSelf-MotivatedMentoringCommitment to Learning

Tools & Technologies

Azure Virtual DesktopDatto RMMCisco MerakiCloudflareMicrosoft Purview

Industry Keywords

Root Cause AnalysisInfrastructure ProjectsTechnical DocumentationAutomationService Desk Capability

Tech Stack

Tools & technologies

AzureCloudDNSTCP/IP

About the role

Key responsibilities & impact

Serve as the senior technical escalation point for Level 1 and Level 2 engineers
Own complex technical issues through to resolution
Conduct root cause analysis and implement long-term solutions
Provide expert technical support across Microsoft 365 and Azure
Support Microsoft Entra ID, Intune, Exchange Online, SharePoint Online, Teams and Defender
Work with Conditional Access and Microsoft Secure Score
Manage Azure Virtual Machines, Networking, Storage, Files, Backup, Identity and Azure Virtual Desktop
Plan and implement customer infrastructure projects end-to-end
Deliver Microsoft 365 migrations and Azure deployments
Implement Intune solutions and Windows Server upgrades
Modernise Active Directory environments
Deliver infrastructure refreshes and security improvements
Implement backup and disaster recovery solutions
Support network upgrades and larger cloud infrastructure deployments
Mentor Level 1 and Level 2 engineers and build wider service desk capability
Develop technical documentation, standards and standard operating procedures
Recommend improvements to systems, automation and operational processes
Identify opportunities to automate repetitive technical tasks
Contribute to continuous improvement across technical operations

Requirements

What you’ll need

Expert-level Microsoft 365 knowledge
Knowledge of Microsoft Entra ID and Microsoft Intune
Azure expertise
Experience with Exchange Online and SharePoint Online
Knowledge of Microsoft Teams and Microsoft Defender
Windows Server and Active Directory
Group Policy
DNS and DHCP
TCP/IP networking and VPN technologies
Backup and disaster recovery
PowerShell
Desirable: Datto RMM and Datto EDR
Desirable: RocketCyber
Desirable: Cisco Meraki
Desirable: Cloudflare
Desirable: Microsoft Purview
Desirable: Azure Virtual Desktop
Desirable: IT Glue and Autotask PSA
Desirable: Microsoft Copilot
Strong troubleshooting and technical decision-making abilities
Clear communication with customers and colleagues
Organised, self-motivated and comfortable in a fast-paced managed services environment
Enjoys mentoring and developing other engineers
Commitment to continual learning

Benefits

Comp & perks

Get paid in Australian Dollars
Medical insurance from day one for you + spouse (or parents if unmarried)
Generous OPD coverage from doctor visits to all your medical needs
Home office setup allowance
Internet allowance
Gym & wellness allowance
Regular team events and engagement activities
Diji Assist mental health and counseling support
Reimbursement for industry certifications
Open-door culture where ideas and feedback matter
Flexible work – home or office
Rewards and recognition
Christmas and financial year-end parties