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Senior Systems Engineer
Dijital Team. Act as the highest level of technical escalation for Level 1–3 engineers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in Microsoft 365 administration, cloud infrastructure, and cybersecurity principles, with a strong focus on designing and implementing secure, efficient technical solutions. Proven ability to lead technical teams, mentor engineers, and drive automation initiatives while maintaining high standards of customer service and operational excellence.
Highest-signal resume keywords
Microsoft 365 AdministrationCloud Infrastructure DesignCybersecurity PrinciplesPowerShell ScriptingTechnical Team Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Entra IDIntuneAzureNetworking AdministrationFirewall ConfigurationVPNsRoutingSwitchingEndpoint SecuritySecurity Controls Implementation
Soft Skills
Client-Facing SkillsStakeholder ManagementAnalytical SkillsProblem-Solving SkillsOrganizational Skills
Tools & Technologies
Microsoft SentinelSIEMMicrosoft DefenderAzure Virtual DesktopCloudflareUbiquiti UniFiSophos FirewallConnectWise ManageConnectWise AutomateIT Glue/IT Boost
Certifications & Qualifications
Microsoft Certified: Enterprise Administrator ExpertMicrosoft Certified: Azure Solutions Architect ExpertMicrosoft Certified: Cybersecurity Architect ExpertMicrosoft Certified: Security Operations AnalystCCNACCNPCISSPCISMCEHITIL Foundation
Industry Keywords
MSP EnvironmentZero Trust SecurityEssential EightCIS ControlsNISTCyber Insurance RequirementsIncident ResponseSecurity InvestigationsService ImprovementTechnical Documentation
Tech Stack
Tools & technologiesAzureCloudCyber SecurityFirewallsSwitching
About the role
Key responsibilities & impact- Act as the highest level of technical escalation for Level 1–3 engineers
- Lead root cause analysis for complex infrastructure and cloud issues
- Mentor and guide technical team members
- Develop and maintain technical standards, procedures, and best practices
- Review and approve technical solutions and project designs
- Design, implement, and optimise Microsoft 365 environments
- Lead projects across Microsoft 365, Entra ID, Intune, security, SharePoint, Teams Phone, and Azure
- Implement and improve Zero Trust security frameworks
- Drive automation initiatives using PowerShell and Power Platform
- Design and support enterprise-grade networking environments
- Configure and troubleshoot firewalls, routing, switching, VLANs, VPNs, network security, WAN, and internet connectivity
- Lead architecture reviews and network improvement initiatives
- Provide advanced support across Ubiquiti, Sophos, and other network technologies
- Conduct security reviews and vulnerability assessments
- Design and implement cybersecurity controls and remediation plans
- Support compliance with relevant security frameworks and cyber insurance requirements
- Assist with incident response and security investigations
- Implement and manage SIEM and security monitoring solutions
- Lead the design and delivery of complex infrastructure and cloud projects
- Participate in solution scoping and pre-sales activities
- Identify technology opportunities and improvements with management
- Ensure projects are delivered to scope and a high standard
- Contribute to solution architecture and strategic technology planning
- Maintain technical documentation, diagrams, as-builts, knowledge articles, SOPs, project updates, and service records
- Drive continual service improvement and improve service quality, operational efficiency, security, and technical standards
- Act as a trusted technical advisor to clients
- Participate in technical strategy meetings and client reviews
- Translate technical solutions into clear business outcomes
- Maintain a high standard of customer service and professional conduct
Requirements
What you’ll need- 10+ years of experience in the IT industry, including 5+ years within an MSP environment supporting multiple customers
- Advanced Microsoft 365 administration and architecture experience
- Strong hands-on expertise across Microsoft Entra ID, Intune, Azure, Microsoft operating systems, and cloud infrastructure
- Advanced networking and firewall administration capabilities
- Experience with enterprise Wi-Fi, network infrastructure, VPNs, routing, switching, VLANs, WAN, and internet connectivity
- Strong understanding of endpoint security, backup and disaster recovery, and cybersecurity principles
- Experience with PowerShell scripting and automation
- Proven ability to design, troubleshoot, and improve complex infrastructure environments
- Experience implementing security controls and remediation strategies
- Understanding of Essential Eight, CIS Controls, NIST, and cyber insurance requirements
- Experience with security monitoring, incident response, and security investigations
- Microsoft Sentinel, SIEM, Microsoft Defender, Azure Virtual Desktop, and Cloudflare experience is highly desirable
- Ubiquiti UniFi and Sophos Firewall experience is advantageous
- Familiarity with Microsoft Teams Phone is beneficial
- Experience with ConnectWise Manage, ConnectWise Automate, IT Glue/IT Boost, and ITIL is desirable
- Proven experience leading technical initiatives and mentoring engineers
- Strong client-facing and stakeholder management capabilities
- Ability to communicate technical concepts to technical and non-technical audiences
- Strong analytical and problem-solving skills
- High attention to detail with a proactive, accountable, and outcome-focused approach
- Strong organisational skills and ability to work independently and make sound technical decisions
- Commitment to continuous learning and professional development
- Preferred certifications include Microsoft Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Cybersecurity Architect Expert, Microsoft Certified: Security Operations Analyst, CCNA, CCNP, CISSP, CISM, CEH, or ITIL Foundation or higher
Benefits
Comp & perks- Medical insurance from day one for you + spouse (or parents if unmarried)
- Generous OPD coverage from doctor visits to all your medical needs
- Home office setup allowance
- Internet allowance
- Gym & wellness allowance
- Regular team events & engagement activities
- Diji Assist mental health & counseling support
- Reimbursement for industry certifications
- Open-door culture for ideas and feedback
- Flexible work – home or office
- Rewards & recognition
- Christmas and financial year-end parties