DINAMO Cyber Security Company

Support Engineer

• Provide customer service and technical support via the ticketing platform, calls, and in person
• Meet established SLAs and the specifications of each contract
• Document and update procedures and create technical materials
• Support the creation of content for support and project teams
• Perform in-depth incident diagnostics at the application and infrastructure levels
• Identify root causes and propose permanent solutions in collaboration with the Engineering team
• Train new members of the support team
• Deliver technical training to customers when necessary
• Monitor operational metrics and suggest improvement initiatives
• Proactively follow up on tickets and ensure clear communication with customers
• Assist with technical events or solution presentations
• Support customers with product, service, and API integration configuration
• Review existing technical documentation
• Ensure the ongoing updating of ticketing system records
• Participate in the on-call rotation according to the monthly schedule
• Provide technical support for software integrations and project deliveries
• Participate in technical alignment and architecture meetings with customers
• Support Engineering with testing, equipment maintenance, validation of new features, and bug verification
• Support Infrastructure with equipment installation/uninstallation and cable routing

Explore Support Analyst, Mid-Level at DINAMO Cyber Security Company. Review requirements and application details.

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Support Analyst, Mid-Level