Support Analyst

DINAMO Cyber Security Company

. Provide technical support to customers through the ticketing platform, calls, and in person .

Posted 11/5/2026contractSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support, incident diagnostics, and troubleshooting across applications and infrastructure. Proficient in API integration, scripting for automation, and maintaining operational metrics while ensuring adherence to information security best practices.

Highest-signal resume keywords

Technical SupportIncident DiagnosticsAPI IntegrationScripting in PythonTCP/IP Networking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaC#JavaScriptREST APIsSOAP APIsLinuxWindowsGitDocker

Soft Skills

ResilienceCommunicationLeadership

Tools & Technologies

PostmanInsomniaKubernetesTicketing SystemTechnical Documentation

Industry Keywords

Information SecuritySupport Best PracticesDigital CertificatesPKI EnvironmentsHSMs

Tech Stack

Tools & technologies

DockerJavaJavaScriptKubernetesLinuxPythonSOAPTCP/IP

About the role

Key responsibilities & impact

Provide technical support to customers through the ticketing platform, calls, and in person
Meet established SLAs and the specifications of each contract
Document and update procedures and prepare technical materials
Support the creation of content for support and project teams
Perform in-depth incident diagnostics at the application and infrastructure levels
Identify root causes and propose permanent solutions in collaboration with the Engineering team
Train new members of the support team
Deliver technical training to customers when necessary
Monitor operational metrics and suggest improvement initiatives
Actively follow up on tickets and ensure clear communication with customers
Assist with technical events or solution presentations
Support customers with product, service, and API integration configuration
Review existing technical documentation
Keep ticketing system records up to date
Participate in the on-call rotation according to the monthly schedule
Support software integrations, project deliveries, and technical and architecture meetings with customers
Test and maintain equipment, validate new features and bugs, and resolve questions in collaboration with Engineering
Support equipment installation and removal and cable routing in collaboration with the Infrastructure team

Requirements

What you’ll need

Ability to read and interpret source code, including Python, Java, C#, or JavaScript, for troubleshooting and root-cause identification
Hands-on experience consuming and troubleshooting REST/SOAP APIs using Postman or Insomnia
Advanced experience troubleshooting applications, analyzing system logs, and reading stack traces
Proficiency in Linux and Windows
Strong knowledge of TCP/IP networking
Familiarity with encryption, digital certificates, PKI environments, and HSMs
Knowledge of Git-based version control
Experience creating scripts in Python, Bash, or PowerShell for automation
Experience with Docker containers and Kubernetes orchestration, even at an introductory level
Ability to manage multiple demands under pressure and tight deadlines
Resilience
Ability to lead technical meetings and presentations
Experience with documentation
Willingness to travel
Knowledge of support best practices and methodologies
Commitment to information security best practices
Bachelor’s degree in Computer Engineering, Computer Science, Mathematics, Information Systems, or a related field

Benefits

Comp & perks

Medical insurance
Dental insurance
Life insurance: Prudential
Day off on your birthday and/or during your birthday month
22 paid business days of leave after one year of contract employment