IT Support Technician

Dine Brands Global

. Take incoming technical support calls or respond to requests to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues.

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving technical issues related to telecommunications, hardware, and software, while effectively utilizing help desk systems and maintaining professional standards. Proficient in supporting end-users and managing project tickets in a fast-paced environment.

Highest-signal resume keywords

Help Desk ExperienceTechnical Problem ResolutionKnowledge of DNS, DHCP, WINS, TCP/IPIn-Depth Understanding of Android, Windows 11, Server 2019/2022Associate Degree in Computer Related Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportNetwork ManagementPC Setup and MaintenanceSoftware InstallationHardware RepairTicketing System ManagementProject ManagementMicrosoft OfficeDesktop Applications

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeam CollaborationSelf-MotivationAdaptability

Tools & Technologies

Help Desk SoftwareProblem Management SoftwareTicketing System

Industry Keywords

TelecommunicationsEnd-User SupportNetwork ManagementFast-Paced EnvironmentProfessional Standards

Tech Stack

Tools & technologies

AndroidDNSTCP/IP

About the role

Key responsibilities & impact

Take incoming technical support calls or respond to requests to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues.
Support restaurant managers and franchise home IT staff to keep restaurants running efficiently.
Handle software, hardware, and networking issues through the helpdesk.
Use a ticketing system to log and monitor tickets.
Monitor problem management software and support systems for current outages and pending solutions.
Work with end-users and solution partners to resolve issues.
Monitor and complete project tickets for restaurants according to project-team deadlines.
Follow company policies and uphold professional standards.

Requirements

What you’ll need

Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment.
Excellent communications and interpersonal skills.
Ability to work in a team environment; highly self-motivated.
Ability to learn new technologies quickly.
Help desk experience with common PC and peripheral setup, maintenance, and repair problems.
Ability to independently research and resolve technical problems.
In-depth understanding of Android, Windows 11, Server 2019/2022, and desktop applications such as Microsoft Office.
Knowledge of DNS, DHCP, WINS, and TCP/IP.
Associate degree or higher in computers related to end-user support, desktop systems, operating systems, and/or network management.