Dine Brands Global

Support Engineer

• Take incoming technical support calls or respond to requests to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues.
• Support restaurant managers and franchise home IT staff to keep restaurants running efficiently.
• Handle software, hardware, and networking issues through the helpdesk.
• Use a ticketing system to log and monitor tickets.
• Monitor problem management software and support systems for current outages and pending solutions.
• Work with end-users and solution partners to resolve issues.
• Monitor and complete project tickets for restaurants according to project-team deadlines.
• Follow company policies and uphold professional standards.

IT Support Technician