eCommerce Operations Consultant

Directio

. Monitor daily eCommerce platform operations and business transactions .

Posted 9/15/2026full-timeRemote • PolandMid-LevelSenior💰 PLN 15,000 - PLN 20,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in eCommerce operations, including Order Management, Fulfilment, and Customer Service, while providing L1/L2 support for platforms like Adobe Commerce (Magento), Shopify, and BigCommerce. Proficient in business analysis, UAT, and incident management, with strong communication skills to coordinate with global teams.

Highest-signal resume keywords

Adobe Commerce (Magento) SupportOrder ManagementIncident ManagementUser Acceptance Testing (UAT)B2B Commerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ECommerce OperationsFulfilment & LogisticsPayment & Checkout FlowsBusiness AnalysisRoot Cause Analysis (RCA)APIsSAP IntegrationsProduction SupportServiceNowJira

Soft Skills

Analytical SkillsCommunication SkillsStakeholder ManagementTeam CollaborationProblem-Solving

Tools & Technologies

Azure DevOpsTicketing ToolsOperational DashboardsPerformance Metrics Tracking

Certifications & Qualifications

ITIL Knowledge

Industry Keywords

ECommerceB2B CommerceGlobal OperationsCustomer JourneysOperational KPIs

Tech Stack

Tools & technologies

AzureERPMagentoServiceNow

About the role

Key responsibilities & impact

Monitor daily eCommerce platform operations and business transactions
Support the complete order lifecycle, including order management, fulfilment, shipment tracking, returns, and customer issue resolution
Coordinate operational activities with business users, warehouse, logistics, customer service, and technical support teams
Ensure compliance with agreed SLAs and operational KPIs
Provide L1/L2 operational and production support for Adobe Commerce (Magento), Shopify, and BigCommerce platforms
Analyze production issues and coordinate their resolution with relevant technical teams
Monitor integrations, order flows, payment transactions, and fulfilment processes
Prepare detailed incident reports and Root Cause Analysis (RCA) documentation
Gather and document business requirements and analyze eCommerce business processes to identify potential improvements
Support User Acceptance Testing (UAT), business validation, release planning, and production readiness activities
Validate end-to-end eCommerce processes, including product catalogue, pricing and promotions, customer registration, checkout and payments, order management, fulfilment, and returns
Execute test scenarios, report defects, and support regression and smoke testing during releases
Prepare and support operational dashboards and status reports, tracking incidents, service requests, and performance metrics
Participate in daily governance and stakeholder review meetings

Requirements

What you’ll need

3–8 years of professional experience supporting eCommerce platforms such as Adobe Commerce (Magento), Shopify, or BigCommerce
Strong understanding of eCommerce operations, including Order Management, Fulfilment & Logistics, Customer Service Operations, Product Catalogue Management, Pricing & Promotions, and Payment & Checkout flows
Experience with ServiceNow, Jira, Azure DevOps, or similar ticketing and work management tools
Good understanding of eCommerce business processes and customer journeys
Experience with production support, incident management, and coordinating issue resolution with technical teams
Experience supporting business analysis, functional validation, UAT, and QA activities
Strong analytical, communication, and stakeholder management skills
Comfortable working with global delivery and operations teams
Able to work in rotational shifts supporting global operations, including 24/7 coverage when required
Fluent in Spanish and English, both written and spoken
Bachelor's degree in Business Administration, Information Technology, Commerce, or a related field
Experience with SAP integrations and ERP processes
Experience working in B2B Commerce environments
Understanding of APIs, integrations, and web technologies
ITIL knowledge or previous Production Support experience
Experience working with global delivery teams

Benefits

Comp & perks

Private healthcare
Multisport card
Trainings