Directio

Ecommerce

• Monitor daily eCommerce platform operations and business transactions
• Support the complete order lifecycle, including order management, fulfilment, shipment tracking, returns, and customer issue resolution
• Coordinate operational activities with business users, warehouse, logistics, customer service, and technical support teams
• Ensure compliance with agreed SLAs and operational KPIs
• Provide L1/L2 operational and production support for Adobe Commerce (Magento), Shopify, and BigCommerce platforms
• Analyze production issues and coordinate their resolution with relevant technical teams
• Monitor integrations, order flows, payment transactions, and fulfilment processes
• Prepare detailed incident reports and Root Cause Analysis (RCA) documentation
• Gather and document business requirements and analyze eCommerce business processes to identify potential improvements
• Support User Acceptance Testing (UAT), business validation, release planning, and production readiness activities
• Validate end-to-end eCommerce processes, including product catalogue, pricing and promotions, customer registration, checkout and payments, order management, fulfilment, and returns
• Execute test scenarios, report defects, and support regression and smoke testing during releases
• Prepare and support operational dashboards and status reports, tracking incidents, service requests, and performance metrics
• Participate in daily governance and stakeholder review meetings

eCommerce Operations Consultant