Account Director, Client Strategy

Directive

. Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients .

Posted 11/5/2026full-timeRemote • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing growth strategies for enterprise clients, with a strong focus on Net Revenue Retention and client relationship management. Proficient in integrating marketing execution across various channels to drive business outcomes and customer satisfaction.

Highest-signal resume keywords

B2B SaaS ExperienceRenewal, Upsell, Cross-Sell StrategyPaid Media, SEO, Content, CRO, Creative, RevOps FluencyClient Stakeholder EngagementPortfolio Economics Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Net Revenue RetentionGrowth Strategy DevelopmentForecastingMargin Health ManagementPerformance Data AnalysisCross-Channel Team LeadershipClient Risk MitigationExecutive CommunicationBusiness Narrative TranslationAI and Automation Applications

Soft Skills

MentoringInterpersonal CommunicationProblem-SolvingCollaborationStakeholder Management

Industry Keywords

Agency ExperienceClient ServicesTechnology ClientsComplex Client RelationshipsCustomer Satisfaction

About the role

Key responsibilities & impact

Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients
Own executive communication and long-term partnership value
Develop and execute renewal, upsell, and cross-sell strategies tied to Net Revenue Retention
Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps
Own portfolio economics, including forecasting, margin health, scope control, and renewal negotiations
Lead QBRs and translate performance data into business narratives connecting marketing execution to revenue impact
Partner with channel leads, project managers, and operations to align priorities, manage risk, and maintain delivery excellence
Identify client risks and mitigate issues before escalation to executive leadership
Mentor strategists, analysts, and project teams
Operate as the senior strategic and commercial owner of a portfolio of complex client relationships
Influence Directive’s Net Revenue Retention, renewal rate, and customer satisfaction

Requirements

What you’ll need

7–12 years of experience in agency or client services roles
Significant exposure to B2B SaaS or technology clients
Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio
Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps
Experience partnering with VP-, CMO-, and CRO-level client stakeholders
Ability to connect marketing execution to business outcomes
Active learning of AI and automation applications in marketing and operations
Experience leading B2B technology or SaaS client accounts
Experience leading cross-channel client teams
Legally authorized to work in Canada
Currently residing in Canada
Reliable internet access and a professional background
Ability to remain stationary for extended periods
Ability to observe and interpret written and verbal communication

Benefits

Comp & perks

Medical, dental, vision plans, disability, and life insurance coverage for you and your family
100% employer-paid plan for you and 50% employer contribution for dependents (US, CAD, MX)
Access to certified therapists through Spring Health
Headspace membership
Physical therapy through Omada
Aaptiv virtual workouts
Complimentary One Medical membership for primary and virtual care
Unlimited PTO (2-week minimum)
Paid company holidays
Birthday off
End of Year Recharge, closed December 24–January 1
Paid parental leave
Traditional and Roth 401(k) with a 3% company match
Annual bonus based on tenure
Annual company-wide retreat
Remote work from a home office
PC or Mac available