Account Director, Client Strategy

Directive

. Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients .

Posted 11/5/2026full-timeRemote • United StatesLead💰 $100,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing growth strategies for enterprise clients, with a strong focus on renewals, upsells, and cross-sells. Proven ability to connect marketing execution to revenue impact while mentoring teams and managing client relationships effectively.

Highest-signal resume keywords

B2B SaaS ExperienceRenewal Strategy OwnershipPaid Media ExpertiseClient Stakeholder EngagementCross-Channel Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal NegotiationUpsell Strategy DevelopmentCross-Sell Strategy DevelopmentPerformance Data AnalysisPortfolio Economics ManagementForecastingCRO ExpertiseSEO ExpertiseContent StrategyRevOps Knowledge

Soft Skills

Executive CommunicationMentoringRisk MitigationCollaborationCustomer Satisfaction Focus

Industry Keywords

Agency ExperienceClient ServicesMarketing ExecutionBusiness OutcomesAI and Automation Learning

About the role

Key responsibilities & impact

Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients
Own executive communication and long-term partnership value
Develop and execute renewal, upsell, and cross-sell strategies tied to NRR
Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps
Own portfolio economics, forecasting, margin health, scope control, and renewal negotiations
Lead QBRs and translate performance data into business narratives connecting marketing execution to revenue impact
Partner with channel leads, project managers, and operations to align priorities and maintain delivery excellence
Identify client risks and mitigate issues before executive escalation
Mentor strategists, analysts, and project teams
Drive retention, expansion, renewal rate, and customer satisfaction across a portfolio of client relationships

Requirements

What you’ll need

7–12 years of experience in agency or client services roles
Significant exposure to B2B SaaS or technology clients
Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio
Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps
Experience partnering with VP-, CMO-, and CRO-level client stakeholders
Ability to connect marketing execution to business outcomes
Active learning of AI and automation for marketing and operations
Experience leading B2B tech or SaaS client accounts
Experience leading cross-channel client teams
Current US residence and eligibility to work in the US without sponsorship
Reliable internet access
Ability to remain stationary for extended periods and interpret written/verbal communication

Benefits

Comp & perks

Medical, dental, vision plans, disability, and life insurance coverage for you and your family
100% employer-paid plan for you and 50% employer contribution for dependents (US, CAD, MX)
Access to certified therapists through Spring Health
Headspace membership
Physical therapy through Omada
Thousands of Aaptiv virtual workouts
Complimentary One Medical membership for primary and virtual care
Unlimited PTO (2-week minimum)
Paid company holidays
Birthday off
End of Year Recharge (Closed December 24 - January 1)
Paid parental leave
Traditional and Roth 401(k) with a 3% company match
Annual bonus based on tenure
Annual company-wide retreat
Remote work from a home office
PC or Mac available