Customer Service Representative

DirectMeds

. Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on patient support in healthcare settings, utilizing effective communication and problem-solving abilities to enhance patient experience. Proficient in navigating customer support platforms and familiar with EMR and CRM systems.

Highest-signal resume keywords

Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving SkillsFamiliarity With EMR And CRM SystemsKnowledge Of GLP-1 Medications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Support PlatformsEMR SystemsCRM SystemsTicketing SystemsAttention To DetailMultitaskingDocumentation SkillsPerformance Goal Achievement

Soft Skills

EmpathyProfessional DemeanorPositive Attitude

Tools & Technologies

Personal LaptopQuality HeadsetHigh-Speed Internet Connection

Industry Keywords

HealthcareTelehealthMedical OfficesPharmacyGLP-1 MedicationsHRTPeptidesWellness Programs

About the role

Key responsibilities & impact

Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner
Assist patients with account questions and order updates
Navigate patients through the treatment process
Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience
Accurately document all customer interactions in internal systems
Resolve issues with empathy while maintaining a high level of customer satisfaction
Meet performance goals for response times, quality, and patient experience

Requirements

What you’ll need

Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Comfortable working in a fast-paced, remote environment
Ability to multitask while maintaining a positive and professional demeanor
Proficiency with computers and customer support platforms
Familiarity with EMR, CRM, or ticketing systems
Experience supporting patients in a remote environment
Knowledge of GLP-1 medications, HRT, peptides, or wellness programs
A reliable personal laptop or desktop computer prior to start date
A quality headset for calls prior to start date
High-speed internet connection prior to start date

Benefits

Comp & perks

Comprehensive benefits package (Health, Dental, and Vision)
Fully remote position
Paid time off and company holidays
Opportunities for career growth within a rapidly scaling company
Exposure to innovative therapies in wellness and longevity