DirectMeds

Wellness Coach

• Conduct scheduled one-on-one wellness coaching sessions, averaging approximately six sessions per day
• Support patients throughout their full wellness journey, from onboarding and early progress through goal achievement and long-term maintenance
• Review patient intake forms and physical activity logs before sessions to prepare individualized coaching guidance
• Provide personalized, non-clinical recommendations related to nutrition, physical activity, routines, habits, and overall wellness
• Help patients work through plateaus, stalled progress, weight-loss impediments, and other challenges
• Help patients remain engaged and supported throughout their journey
• Respond to team queue tickets and complete Wellness Referral outreach projects
• Complete Wellness Reviews and conduct appropriate outreach to patients experiencing little to no progress
• Request completed intake forms and confirm appointments via email
• Identify patients who may benefit from additional medications, supplements, or wellness solutions and provide education about available options
• Send individualized post-session follow-up emails with session highlights, successes, challenges, recommendations, and action plans
• Track session discoveries, outcomes, and action plans in Google Sheets
• Document additional pertinent session information in Zoho Notebook
• Collaborate with internal teams when patient needs require additional support or escalation
• Maintain professional, compassionate, and consistent communication throughout every patient interaction

Creative Strategist

• Develop 10–20+ new concepts and angles across 4–8+ products weekly
• Produce 80+ finished, launch-ready ad assets across statics, video, and variations
• Turn winning concepts into iterations with new hooks, headlines, formats, sizes, personas, and offers
• Deliver launch-ready creative in hours rather than days
• Maintain quality, brand standards, and compliance
• Build and ship high weekly volumes of static and video ads across multiple products
• Use AI and other creative tools to multiply output while preserving strategic thinking
• Research competitor ads, reviews, Reddit, TikTok, YouTube, and customer psychology
• Work directly with media buyers to analyze performance and set testing priorities
• Kill weak ideas quickly based on data
• Create concepts for advertorials, listicles, PDPs, and ad VSLs, matching angles to landing pages and offers
• Brief video editors and other creative resources
• Write production briefs including scripts, budgets, production details, and creative direction
• Maintain an organized creative library and naming system
• Report to the VP Creative / CMO

Performance Creative Strategist, Graphic, Video & AI Designer

Customer Support

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner
• Assist patients with account questions and order updates
• Navigate patients through the treatment process
• Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience
• Accurately document all customer interactions in internal systems
• Resolve issues with empathy while maintaining a high level of customer satisfaction
• Meet performance goals for response times, quality, and patient experience

Customer Service Representative

Pharmacist

• Review and verify prescriptions for legality, accuracy, completeness, and appropriateness
• Confirm patient, medication, strength, dosage form, quantity, directions, and labeling
• Evaluate prescriptions for clinical concerns, interactions, contraindications, duplications, inconsistencies, and patient-safety issues
• Perform final pharmacist verification before product release
• Identify, resolve, document, and escalate medication errors, discrepancies, and safety concerns
• Practice in accordance with federal and Texas laws, regulations, professional standards, SOPs, policies, and quality systems
• Support pharmacy inspection, audit, accreditation, and regulatory readiness
• Maintain accurate, timely, complete, and audit-ready pharmacy and verification records
• Protect patient confidentiality and comply with HIPAA and privacy requirements
• Perform verification and clinical review through approved pharmacy management systems and secure technology platforms
• Collaborate with onsite technicians, fulfillment personnel, pharmacists, pharmacy leadership, and remote team members
• Provide professional direction and support to pharmacy technicians and interns within legal scope
• Coordinate with the VP of Pharmacy and operations leadership regarding volume, staffing, workflow issues, and resources
• Participate in quality improvement, medication-error prevention, root-cause analysis, corrective actions, retraining, CAPA, and Plan of Correction activities
• Communicate with patients, prescribers, pharmacy personnel, and authorized parties
• Respond to prescription clarification requests and clinical questions
• Collaborate on workflow optimization, process development, operational scaling, and organizational growth initiatives
• Participate in virtual meetings, training, quality initiatives, and operational projects
• Maintain a secure workspace, reliable connectivity, and responsiveness during scheduled shifts
• Follow remote-work, cybersecurity, data-protection, and confidentiality policies

Staff Pharmacist

• Return patient and client voicemails promptly and professionally
• Respond to incoming emails and support requests
• Create replacement orders when needed
• Monitor and respond to client and pharmacy tickets through the RXRoute portal
• Proactively contact patients when products are delayed or out of stock
• Track follow-ups and ensure outstanding issues are addressed in a timely manner
• Maintain accurate and thorough documentation of support interactions
• Identify and escalate issues when additional assistance is needed
• Follow RXRoute processes and procedures to ensure consistent and accurate support
• Provide a positive and professional experience to every patient, client, and pharmacy partner

Wellness Coach

Performance Creative Strategist, Graphic, Video & AI Designer

Customer Service Representative

Staff Pharmacist

Support Agent