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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operational activities and providing production support for strategic initiatives within the Commercial lines of business. Proficient in analyzing workflow bottlenecks, implementing scalable solutions, and collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Operational ManagementAnalytical SkillsProblem-SolvingCommunication SkillsMS Office Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational SupportProduction Issue ResolutionApplication User Acceptance TestingWorkflow AnalysisProcess Improvement
Soft Skills
Leadership QualitiesTime ManagementOrganizational SkillsFlexibilityCollaboration
Tools & Technologies
ASANAExcelAccess
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Commercial BusinessStrategic InitiativesCross-Functional TeamsSOPsProduction Support
About the role
Key responsibilities & impact- Manage operational activities supporting DIRECTV video Commercial lines of business
- Provide production support for projects and strategic initiatives impacting the Commercial business
- Handle reporting, specialty billing, manual process oversight, and production issue resolution
- Support launch of key initiatives through Application User Acceptance Testing and Post Production Validation
- Support strategic initiatives to maximize day-to-day operations, integration, and performance
- Communicate timelines, deliverables, roadblocks, and success factors to senior management and stakeholders
- Troubleshoot and resolve production issues with enterprise teams
- Implement scalable operational solutions and manual workarounds across sales channels
- Conduct best-practice reviews and identify improvement opportunities
- Analyze workflow bottlenecks and streamline processes through policies, procedures, and system enhancements
- Maintain SOPs, fact sheets, Tech State documentation, and ASANA tools
- Collaborate with Sales, Commercial Operations Project Management, IT, Customer Service, Legal, Dealer Compensation, Finance, and other cross-functional teams
Requirements
What you’ll need- Bachelor's Degree
- 3–5 years of relevant experience required; 5+ years desired
- Proven analytical skills and experience managing operational support for strategic projects and programs
- Strong qualitative and quantitative problem-solving skills
- Ability to operate effectively within diverse and cross-functional groups
- Flexibility and ability to accommodate change
- Leadership qualities, including meeting facilitation, time management, organizational skills, and ability to influence others
- Ability to analyze complex issues and design appropriate solutions
- Excellent communication skills with all levels of senior management
- Expertise in standard MS Office applications, especially Excel and Access
- May require a background check due to routine access to proprietary data
- Ability to travel 5–10%
Benefits
Comp & perks- Base salary compensation
- Bonus and benefits as part of total compensation package
- Virtual/remote work opportunity
- 5–10% travel opportunity