DIRECTV

Project Manager

• Support project management tasks for internal and external partner Customer Care operations
• Apply project management skills, tools, and techniques for scope, quality, schedule, and resource management
• Use approved AI and digital productivity tools to support documentation, communication, testing, and process improvement
• Review and validate AI-generated information for accuracy, completeness, and business context
• Execute predefined test cases and scripts for front-end system testing
• Document test results, identify discrepancies, and escalate potential issues
• Navigate front-end interfaces, simulate user workflows, and provide structured feedback
• Assist with project monitoring and stakeholder communication
• Coordinate routine project activities with limited supervision
• Develop working knowledge of front-end and operational systems used within the Loyalty, Care, and Sales Centers
• Use internal platforms and applications for project tracking, communication, and documentation
• Apply knowledge of center-specific policies, procedures, and operational processes
• Seek clarification from supervisors or subject matter experts when needed
• Expand system proficiency and center operations knowledge

Customer Care Operations Specialist, Project Management

Customer Support

• Answer customer calls and address requests or inquiries concerning services and products
• Report problem areas
• Utilize systems and tools to assist customers
• Recommend products and services according to customer needs using sales expertise
• Process purchases of products and services through operational systems
• Identify and resolve customers’ technical issues
• Cultivate and retain ongoing customers
• Resolve complex issues and build rapport to create excellent customer experiences
• Apply a Good-Better-Best sales approach to customer interactions
• Represent DIRECTV as the voice of its brand

Customer Service Representative

Administration

• Manage operational activities supporting DIRECTV video Commercial lines of business
• Provide production support for projects and strategic initiatives impacting the Commercial business
• Handle reporting, specialty billing, manual process oversight, and production issue resolution
• Support launch of key initiatives through Application User Acceptance Testing and Post Production Validation
• Support strategic initiatives to maximize day-to-day operations, integration, and performance
• Communicate timelines, deliverables, roadblocks, and success factors to senior management and stakeholders
• Troubleshoot and resolve production issues with enterprise teams
• Implement scalable operational solutions and manual workarounds across sales channels
• Conduct best-practice reviews and identify improvement opportunities
• Analyze workflow bottlenecks and streamline processes through policies, procedures, and system enhancements
• Maintain SOPs, fact sheets, Tech State documentation, and ASANA tools
• Collaborate with Sales, Commercial Operations Project Management, IT, Customer Service, Legal, Dealer Compensation, Finance, and other cross-functional teams

Business Administrator

Recruitment

• Own full-cycle recruitment for executive, leadership, and highly specialized roles
• Lead intake and calibration sessions with hiring managers
• Source passive candidates through job boards, Boolean and X-ray searches, professional networks, associations, referrals, social media, and direct outreach
• Build and maintain an always-on talent bench and nurture pipelines
• Manage requisitions, job postings, and candidate flow in Workday ATS/HRIS
• Design structured interview and assessment processes
• Monitor and report requisition, pipeline, time-to-fill, source effectiveness, and other recruiting metrics
• Advise hiring managers throughout searches with pipeline updates, market insights, and interview coaching
• Facilitate debriefs and decision-making conversations
• Maintain high-touch candidate communication and manage sensitive candidate conversations
• Represent DIRECTV’s mission, culture, and employer value proposition
• Model Talent Acquisition best practices and elevate peer performance without direct people-management responsibility
• Partner with Compensation on competitive offers and with leadership on immigration/visa considerations
• Coordinate onboarding, operations, and background/reference checks through day one
• Lead compensation strategy, construct and present offer packages, and negotiate salary, bonuses, equity, relocation, and retention scenarios
• Ensure offers comply with pay equity guidelines, approval workflows, and regulatory requirements

Senior Partner, Talent Acquisition

Account Manager

• Establish and communicate the strategic direction for partnership activation
• Align partnership activation with business objectives and customer communication plans
• Identify and drive large-scale sponsorship opportunities
• Lead comprehensive activation programs with business, brand, creative, social media, and experiential teams
• Refine B2C and B2B brand investment strategies with internal teams and external agencies
• Manage and activate programmer content and third-party partner relationships
• Collaborate with external communications teams to drive earned media and incremental reach
• Drive customer acquisition and churn-reduction initiatives
• Define go-to-market alignment with DIRECTV marketing teams
• Analyze performance metrics and monitor partnership investments with analytics and insights teams
• Coach and mentor the partnership team
• Oversee activation budgets and maximize partnership investment effectiveness
• Present partner activation updates, insights, recommendations, and ROI measurement results to senior leadership

Senior Lead, Partnerships and Sponsorships

Security Engineer

• Set the strategic direction of the organization's cybersecurity posture and IT operations function
• Direct multiple functional areas and establish enterprise-wide strategy
• Ensure organizational alignment with DIRECTV's business objectives
• Translate corporate goals into actionable security and operations roadmaps
• Manage significant budgets, resources, and cross-functional teams
• Own and drive the overall direction of cybersecurity and IT operations across the enterprise
• Develop and authorize cybersecurity and IT operations policies across functional areas and business units
• Build and maintain strategic roadmaps aligned with broader business objectives
• Partner with executive leadership to align business strategy with organizational goals
• Manage cybersecurity domain experts and technical leaders across multiple teams
• Direct and control activities across multiple functional areas
• Champion security-by-design principles
• Manage relationships with external partners, vendors, and third-party stakeholders
• Communicate cybersecurity posture, strategic direction, and emerging risks to upper management
• Lead development and rollout of organizational security policies
• Provide analytical insight and reporting for executive decision-making
• Own budget planning, allocation, and financial performance
• Drive continuous improvement to optimize operational efficiency and cost management
• Make strategic resource-allocation decisions
• Evaluate complex, high-impact problems and mitigate risk
• Make critical decisions affecting functional, divisional, or company-wide operations
• Anticipate and respond to evolving cybersecurity threats and operational challenges

AVP, IT Operations – Cybersecurity

AI Engineer

• Serve as a technical authority for Generative AI and AI-driven architecture across the enterprise
• Drive GenAI strategy and solution design using LLMs, RAG, AI agents, vector databases, prompt engineering frameworks, and model orchestration platforms
• Architect and govern Model Context Protocol implementations
• Design and lead multi-agent and agent-to-agent orchestration architectures
• Define orchestration strategies coordinating LLMs, agents, tools, workflows, and downstream systems
• Partner with business and product stakeholders to translate business problems into AI-driven solutions and support business-case development
• Lead architectural discovery and design workshops
• Establish reusable AI architecture patterns, reference architectures, and best practices
• Ensure architectural flexibility and future-proofing through modular, abstracted designs
• Influence enterprise standards for AI architecture, security, data governance, and responsible AI usage
• Provide architectural guidance to delivery teams by reviewing designs and validating implementation approaches
• Deliver expert-level individual technical leadership and shape DIRECTV’s Generative AI and enterprise architecture strategy

Principal AI Architect

• Answer customer calls and address requests or inquiries concerning services and products
• Report problem areas
• Utilize systems and tools to assist customers
• Make recommendations based on customer needs using sales expertise
• Process purchases of products and services through operational systems
• Identify and resolve customers’ technical issues
• Cultivate and retain ongoing customers through empathetic and consultative interactions
• Resolve complex issues and contribute to process improvements
• Transform frustrated customer exchanges into excellent customer experiences
• Support customers during specified operating hours
• Complete business-required training and on-the-job training

Technical Product Manager

• Own and evolve the long-term product vision and technical strategy for a major product line, platform, or portfolio
• Architect and govern large-scale, cross-program EPICs and initiatives
• Identify systemic dependencies, technical risks, and organizational impacts across teams and business units
• Lead planning and execution of multi-program-increment initiatives
• Establish roadmap narratives connecting features to broader company strategy
• Partner with senior executives, architects, and cross-functional leaders on investments, priorities, and trade-offs
• Drive business process modeling and re-engineering using BPMN, value stream mapping, and swimlanes
• Establish standards for requirements elicitation, documentation, and traceability
• Define frameworks for feature definition and prioritization
• Design and govern success metrics covering adoption, performance, throughput, and value realization
• Report outcomes to senior leadership
• Mentor and coach senior and mid-level product managers
• Act as escalation point for complex, ambiguous, or high-risk product and technical challenges
• Represent the product organization in governance forums, architecture review boards, and executive planning sessions

Principal Technical Product Manager

Full-stack Engineer

• Guide development and modernization of critical customer- and agent-facing applications
• Design, deploy, and manage core CX applications and infrastructure using AWS, Azure, and related cloud services for the contact center domain
• Lead data pathways between internal and external systems, including CRM, AI platforms, and APIs
• Govern application design, architecture, technologies, development techniques, and patterns
• Ensure security and compliance for data and services
• Lead adoption of new technologies and coach junior team members
• Govern vendor teams and minimize technical debt
• Represent system capabilities to business and technology teams and guide effective implementations
• Communicate progress, roadblocks, and opportunities across the organization
• Define and promote technical best practices across cross-functional teams
• Define and develop DevOps best practices, production support, and deployment processes
• Troubleshoot critical production issues

Principal IT Software Engineer

• Make technical decisions based on end-to-end impact, historical data, and prior experience
• Own the development and design process for assigned systems or components
• Lead feature development efforts with minimal senior-engineering oversight
• Drive technical design, implementation, and reliability of CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce Service Cloud
• Collaborate with product, QA, design, and engineering teams on technical solutions and delivery timelines
• Participate in code reviews
• Create and maintain technical documentation
• Troubleshoot and resolve moderately complex technical issues
• Provide basic mentorship and guidance to junior engineers
• Support larger team initiatives while independently leading smaller project components
• Communicate progress, blockers, and risks to team leads

IT Software Engineer

• Architect and deliver highly complex, cross-system solutions across multiple teams and platforms
• Set technical direction and establish organization-wide architectural standards, patterns, and best practices
• Lead development of data pathways between internal and external systems, including CRM, AI platforms, and APIs
• Lead architectural review boards, design reviews, and technical governance forums
• Drive multi-PI and multi-quarter technical roadmaps
• Serve as the primary technical escalation point for complex, ambiguous, or high-risk problems
• Mentor and coach senior engineers, tech leads, and managers
• Define and promote coding standards, tooling strategy, and quality processes
• Identify systemic technical, operational, and organizational risks and shape mitigation strategies
• Represent engineering in cross-functional strategic discussions
• Evaluate emerging technologies and industry trends and recommend adoption
• Lead technical due diligence for build-vs-buy decisions, platform migrations, and re-architecture efforts
• Drive resolution of critical production issues requiring deep system knowledge and cross-team coordination
• Design, implement, and improve next-generation CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce

Product Marketing

• Lead pricing strategy, planning, and execution across DIRECTV’s residential video portfolio
• Lead a team of three pricing professionals
• Oversee annual price increases, acquisition and rack-rate pricing, promotional roll-offs, new package pricing, ancillary fees, and other customer bill changes
• Establish business-case standards and pricing governance balancing revenue, margin, acquisition, churn, and long-term customer value
• Develop pricing roadmaps and lead complex initiatives from strategic evaluation through implementation and performance measurement
• Lead annual and in-year price management, including strategy, modeling, recommendations, execution, timing, magnitude, sequencing, and customer allocation
• Maintain an integrated roadmap of customer bill changes and manage operational dependencies and churn risks
• Own pricing architecture across packages, genre packs, add-ons, premium services, hardware, and portfolio components
• Evaluate pricing for new packages, products, features, services, and major revenue or cost-recovery levers
• Monitor competitive pricing, promotional constructs, package composition, and perceived value
• Evaluate pricing constructs, elasticity, roll-off behavior, and margin impact
• Build and oversee financial models, business cases, scenarios, and sensitivities
• Measure post-launch performance against approved business cases
• Establish pricing governance, approval processes, decision rights, and documentation standards
• Coordinate proposed recurring or one-time customer bill changes
• Present pricing strategies and recommendations to senior and executive leadership
• Lead, coach, and develop pricing analysts and specialists
• Establish team roles, priorities, performance expectations, and development plans
• Build cross-functional partnerships and maintain accountability for pricing recommendations and outcomes

Director, Product Marketing – Pricing

Product Manager

• Develop and execute integrated product marketing campaigns across digital, retail, paid, owned, earned, lifecycle, and CRM channels
• Establish product positioning and messaging strategies to drive customer acquisition, retention, and lifetime value
• Design and implement customer segmentation and targeting strategies
• Develop A/B and multivariate testing roadmaps to optimize messaging, offers, and channel mix
• Manage cross-functional relationships with Product, Sales, Care, Analytics, Creative, Legal, and Finance
• Own project timelines, dependencies, milestones, and roadblock resolution
• Communicate campaign status, results, and risks to leadership
• Develop competitive analysis and market intelligence reports
• Monitor market trends, customer behavior, and competitor activity
• Translate research and analytics into actionable recommendations
• Track and report campaign performance against gross adds, churn, ARPU, and engagement KPIs
• Use marketing automation and analytics platforms to measure effectiveness and optimize strategy
• Establish and document marketing best practices
• Provide guidance, coaching, and mentoring to less experienced team members

Lead Product Commercial Marketing Manager

• Develop and execute integrated digital marketing campaigns across paid search, paid social, display, email, affiliate, and other digital channels
• Develop digital strategies guiding B2B prospects from awareness through consideration, conversion, and retention
• Partner with creative, media, sales, product, programming, and agency teams to develop campaigns and ensure consistent messaging
• Create and optimize digital content and messaging communicating DIRECTV FOR BUSINESS’s value proposition for commercial customers
• Develop A/B and multivariate testing roadmaps to optimize messaging, offers, and channel mix
• Manage cross-functional relationships across Product, Sales, Care, Analytics, Creative, Legal, and Finance
• Own project timelines, manage dependencies, and resolve roadblocks
• Communicate campaign status, results, and risks to leadership and incorporate feedback
• Lead small projects independently and drive substantial portions of larger organizational initiatives
• Analyze campaign performance and attribution using data and analytics to monitor KPIs, identify opportunities, improve conversion rates, and maximize ROI
• Use Google Analytics, UTM tracking, conversion tracking, pixels, dashboards, marketing automation, and analytics platforms
• Apply testing best practices to validate hypotheses and scale successful approaches
• Serve as a product marketing subject matter expert
• Establish and document best practices for the broader marketing organization
• Guide, coach, and mentor less experienced team members

Customer Care Operations Specialist, Project Management

Customer Service Representative

Business Administrator

Senior Partner, Talent Acquisition

Senior Lead, Partnerships and Sponsorships

AVP, IT Operations – Cybersecurity

Principal AI Architect

Customer Service Representative

Principal Technical Product Manager

Principal IT Software Engineer

IT Software Engineer

Principal IT Software Engineer

Director, Product Marketing – Pricing

Lead Product Commercial Marketing Manager

Lead Product Marketing Manager, Digital Marketing