Customer Care Operations Specialist, Project Management

DIRECTV

. Support project management tasks for internal and external partner Customer Care operations .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $62,643 - $113,747 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates project management expertise with a focus on Customer Care operations, utilizing AI and digital productivity tools for effective communication and process improvement. Proficient in executing testing procedures and managing stakeholder relationships while navigating operational systems.

Highest-signal resume keywords

Project Management ExperienceCustomer Care Operations KnowledgeGenerative AI ProficiencyMicrosoft Office ProficiencyTesting Procedure Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management PrinciplesScope ManagementQuality ManagementSchedule ManagementResource ManagementFront-End System TestingDocumentation SkillsData AnalysisWorkflow ImprovementOperational Policy Interpretation

Soft Skills

Effective CommunicationRelationship BuildingTask ManagementIndependenceCollaboration

Tools & Technologies

AI ToolsDigital Productivity ToolsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointAsk HowardMicrosoft CopilotInternal PlatformsProject Tracking Applications

Industry Keywords

Customer CareLoyalty CentersSales CentersOperational ProcessesTesting Procedures

About the role

Key responsibilities & impact

Support project management tasks for internal and external partner Customer Care operations
Apply project management skills, tools, and techniques for scope, quality, schedule, and resource management
Use approved AI and digital productivity tools to support documentation, communication, testing, and process improvement
Review and validate AI-generated information for accuracy, completeness, and business context
Execute predefined test cases and scripts for front-end system testing
Document test results, identify discrepancies, and escalate potential issues
Navigate front-end interfaces, simulate user workflows, and provide structured feedback
Assist with project monitoring and stakeholder communication
Coordinate routine project activities with limited supervision
Develop working knowledge of front-end and operational systems used within the Loyalty, Care, and Sales Centers
Use internal platforms and applications for project tracking, communication, and documentation
Apply knowledge of center-specific policies, procedures, and operational processes
Seek clarification from supervisors or subject matter experts when needed
Expand system proficiency and center operations knowledge

Requirements

What you’ll need

1–3 years of relevant project management experience
Working knowledge of project management principles and tools
Knowledge of Customer Care operations preferred, including front-end and operational systems used within Loyalty, Care, and Sales Centers
Basic proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Practical experience using generative AI, Ask Howard, or Microsoft Copilot for business research, data analysis, communications, presentations, or workflow improvement
Ability to manage multiple tasks simultaneously and communicate effectively with stakeholders
Ability to build stable internal working relationships across teams
Comfortable working with moderate-complexity assignments under some guidance
Capable of handling assignments spanning teams while remaining primarily an individual contributor
Growing ability to navigate systems, execute testing procedures, and interpret operational policies with increasing independence
May require a background check due to routine access to DIRECTV and DIRECTV customer proprietary data
Qualified applicants with arrest and conviction will be considered in accordance with local ordinances and state law
Must be located in the United States, except Alaska

Benefits

Comp & perks

Market-competitive compensation
Base salary determined by work location, job-related skills, experience, and relevant education or training
Bonus and benefits are included in the total compensation package (amounts not specified)