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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital product management, focusing on translating business strategies into consumer-facing digital products while managing the full product life cycle. Proficient in financial analysis and competitive analysis to drive customer success and business efficiency.
Highest-signal resume keywords
Digital Product ManagementFinancial AnalysisCross-Functional CollaborationUser Story DevelopmentCustomer Journey Mapping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Product ManagementFinancial AnalysisCompetitive AnalysisPredictive ModelingFull Product Life Cycle ManagementUser Story DevelopmentBusiness Case PreparationDigital Strategy TranslationOmnichannel Experience DesignTechnical Background in Software Development
Soft Skills
Interpersonal SkillsCommunication SkillsLeadership SkillsInfluencing SkillsPresentation Skills
Tools & Technologies
Google AnalyticsJira AlignScaled Agile FrameworkPower BIQuantum MetricQualtricsMedalliaMicrosoft PowerPoint
Certifications & Qualifications
MBA
Industry Keywords
Customer ExperienceBusiness EfficiencyDigital-First ExperiencesOmnichannel EcosystemVoice-of-the-Customer
About the role
Key responsibilities & impact- Ideate and deliver digital-first experiences integrated into an omnichannel ecosystem
- Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives promoting customer success and business efficiency
- Define opportunities and success measures for identified concepts, partnering with technology teams on development
- Prioritize initiatives and construct business cases to secure funding
- Manage product roadmaps by optimizing customer and business value
- Define solutions and features through Epic- and Capability-level user stories for delivery teams
- Develop strategies and quantify competitive performance of operations and/or markets
- Evaluate the potential impact of changes and report forecasts affecting the industry
Requirements
What you’ll need- MBA
- Experience in digital product management, including web, virtual assistance, apps, social messaging, asynchronous/synchronous chat, or IVR
- Proficient in translating business strategy and analysis into consumer-facing digital products
- Ability to prepare and present business cases for new products/services
- Demonstrated ability to lead, influence, and persuade others
- Strong interpersonal and communication skills, including oral, written, and presentation skills
- Demonstrated experience in financial analysis, competitive analysis, and predictive modeling
- Track record of working cross-functionally to deliver large-scale initiatives
- Solid technical background with understanding of and/or experience in software development and web technologies
- Ability to work in a fast-paced, ambiguous, process-lit environment while focusing on customer experience and business results
- Demonstrated experience with full product life cycle management
- Working knowledge of customer journey mapping techniques
- Proficiency in Google Analytics, Jira Align, Scaled Agile Framework, Power BI, and Quantum Metric
- Working knowledge of voice-of-the-customer survey applications such as Qualtrics and Medallia
- Proficiency in building executive-level presentations in Microsoft PowerPoint
- Full U.S. work authorization now and in the future