Customer Service Representative

DIRECTV

. Answer customer calls and address requests or inquiries concerning services and products .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, effectively utilizing problem-solving abilities to address customer inquiries and technical issues. Proficient in applying a Good-Better-Best sales approach while maintaining reliable communication and rapport with customers.

Highest-signal resume keywords

Customer Service ExperienceSales ExpertiseTechnical Issue ResolutionWindows Computer FamiliarityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-SolvingInterpersonal SkillsListening SkillsVerbal CommunicationWritten Communication

Industry Keywords

Customer InquiriesProduct RecommendationsOperational SystemsCustomer RetentionExcellent Customer Experiences

About the role

Key responsibilities & impact

Answer customer calls and address requests or inquiries concerning services and products
Report problem areas
Utilize systems and tools to assist customers
Recommend products and services according to customer needs using sales expertise
Process purchases of products and services through operational systems
Identify and resolve customers’ technical issues
Cultivate and retain ongoing customers
Resolve complex issues and build rapport to create excellent customer experiences
Apply a Good-Better-Best sales approach to customer interactions
Represent DIRECTV as the voice of its brand

Requirements

What you’ll need

6 months to 1 year of customer service/sales work experience
Familiarity with Windows computers
Regular and reliable attendance
Reliable, secure, dedicated high-speed internet service
Established workspace free of distraction and noise, including a desk, chair, 3-prong outlet and direct LAN connection
Availability to work without interruption during assigned schedules and shifts
Willingness to comply with organizational security standards and processes, including trainings, audits, and performance management
Ability to support customers during working hours; some holiday coverage and occasional overtime may be required
Ability to sit or stand for long durations, such as 8–10 hours
Strong listening, verbal and written communication, interpersonal, problem-solving, and customer service/sales skills

Benefits

Comp & perks

Bonus (if applicable)
Benefits
Work-from-home arrangement
Computer, monitor, mobile device and more provided
Reliable internet service and established workspace requirements supported with employer-provided equipment