Customer Service Representative

DIRECTV

. Answer customer calls and address requests or inquiries concerning services and products .

Posted 9/22/2026full-timeRemote • Idaho • United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve technical issues and enhance customer experiences. Proficient in utilizing operational systems and tools to support customer inquiries and sales recommendations.

Highest-signal resume keywords

Customer Service ExperienceTechnical Issue ResolutionSales ExpertiseWindows Computer FamiliarityOperational Systems Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTechnical SupportSales RecommendationsProblem ReportingProcess Improvement

Soft Skills

EmpathyConsultative InteractionCommunication

Tools & Technologies

Operational SystemsLAN Internet ServiceWLAN Internet Service

Industry Keywords

Customer ExperienceRemote WorkAttendance ReliabilityOn-the-Job Training

About the role

Key responsibilities & impact

Answer customer calls and address requests or inquiries concerning services and products
Report problem areas
Utilize systems and tools to assist customers
Make recommendations based on customer needs using sales expertise
Process purchases of products and services through operational systems
Identify and resolve customers’ technical issues
Cultivate and retain ongoing customers through empathetic and consultative interactions
Resolve complex issues and contribute to process improvements
Transform frustrated customer exchanges into excellent customer experiences
Support customers during specified operating hours
Complete business-required training and on-the-job training

Requirements

What you’ll need

6 months to 1 year of customer service work experience
Familiarity with Windows computers
Regular and reliable attendance
Private or secluded work location within your residence
Reliable LAN or WLAN internet service with at least 18 Mbps download and 12 Mbps upload, dedicated to DIRECTV work
Quiet, private spot at home suitable for focusing and taking calls without interruptions
Ability to support customers during working hours: Monday–Friday 5:55 AM–8:00 PM and Saturday/Sunday 6:55 AM–8:00 PM MST
Some holiday coverage and occasional overtime may be required
Applicants must pass position-related assessments or tests
Complete and participate in all required training and on-the-job training

Benefits

Comp & perks

Monthly performance bonus; average payout is $690 for individuals who meet monthly goals
Health benefits
Paid time off
Discounts on products and services
FREE DIRECTV Premier Package with free installation, including HBO Max, Cinemax, Showtime, and Starz
FREE DIRECTV STREAM Premier Package, including HBO Max, Epix, Starz NBA League Pass, and unlimited cloud DVR
25% off AT&T Cell Phone Service
Reasonable accommodations for qualified candidates with disabilities