IT Software Engineer

DIRECTV

. Make technical decisions based on end-to-end impact, historical data, and prior experience .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $111,122 - $201,653 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in AWS Services, Salesforce Service Cloud, and CI/CD pipelines for cloud-native application deployments, with a strong focus on high-scale Contact Center as a Service (CCaaS) solutions. Capable of leading technical design and implementation while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

AWS ServicesSalesforce Service CloudCI/CD PipelinesContact Center as a Service (CCaaS)Advanced Programming Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DesignArchitecture PrinciplesTechnical DocumentationFeature DevelopmentTroubleshootingData-Driven Problem SolvingWorkflow DesignIntegration BuildingCode Review ParticipationTechnical Mentorship

Soft Skills

Effective CollaborationClear CommunicationAnalytical SkillsProblem-Solving SkillsAutonomy in Assignments

Industry Keywords

CX Orchestration PlatformsEnterprise SoftwareField Services SoftwareTechnical DesignImplementation

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Make technical decisions based on end-to-end impact, historical data, and prior experience
Own the development and design process for assigned systems or components
Lead feature development efforts with minimal senior-engineering oversight
Drive technical design, implementation, and reliability of CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce Service Cloud
Collaborate with product, QA, design, and engineering teams on technical solutions and delivery timelines
Participate in code reviews
Create and maintain technical documentation
Troubleshoot and resolve moderately complex technical issues
Provide basic mentorship and guidance to junior engineers
Support larger team initiatives while independently leading smaller project components
Communicate progress, blockers, and risks to team leads

Requirements

What you’ll need

3–5 years of professional software engineering experience
At least 2 years focused on high-scale Contact Center as a Service (CCaaS), CX enterprise software, or Field Services enterprise software
Experience with AWS Services and CI/CD pipelines for cloud-native or CCaaS application deployments
Experience designing and building reliable workflows and integrations in Salesforce
Advanced programming proficiency across multiple languages and frameworks
Solid understanding of system design and architecture principles
Demonstrated experience taking features from design through implementation and deployment
Strong analytical and problem-solving skills with a data-driven approach
Ability to handle complex assignments with moderate autonomy and periodic review
Effective collaboration within immediate team structures
Clear written and verbal communication skills, particularly for documentation and cross-team coordination
May require a background check due to routine access to DIRECTV and DIRECTV customer proprietary data
Qualified applicants with arrest and conviction will be considered in accordance with local ordinances and state law
Must be located in the United States, except Alaska

Benefits

Comp & perks

Market-competitive compensation
Base salary determined by work location, job-related skills, experience, and relevant education or training
Bonus and benefits included in the total compensation package (amounts not specified)