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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in architecting and delivering complex cross-system solutions, with a strong focus on Salesforce, AWS services, and CCaaS. Proven ability to lead technical direction, mentor engineering teams, and drive enterprise architecture standards.
Highest-signal resume keywords
Salesforce IntegrationAWS Services (Lambda, EC2, SQS, Kinesis)Terraform for Infrastructure ProvisioningAgile Methodologies (SAFe/PI Planning)Technical Governance and Architecture Standards
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software EngineeringSystem DesignArchitectureWorkflow DesignIntegration DevelopmentREST Web ServicesSOAP Web ServicesDistributed SystemsHigh-Scale SystemsCX Orchestration Platforms
Soft Skills
Exceptional CommunicationExecutive PresenceMentoringInfluencing Technical DirectionProblem Solving
Tools & Technologies
AWSSalesforceGenesys CloudTerraformAPIs
Industry Keywords
Contact Center as a Service (CCaaS)CX Enterprise SoftwareField Services SoftwareTechnical Due DiligenceTechnology Governance
Tech Stack
Tools & technologiesAWSCloudEC2SOAPTerraform
About the role
Key responsibilities & impact- Architect and deliver highly complex, cross-system solutions across multiple teams and platforms
- Set technical direction and establish organization-wide architectural standards, patterns, and best practices
- Lead development of data pathways between internal and external systems, including CRM, AI platforms, and APIs
- Lead architectural review boards, design reviews, and technical governance forums
- Drive multi-PI and multi-quarter technical roadmaps
- Serve as the primary technical escalation point for complex, ambiguous, or high-risk problems
- Mentor and coach senior engineers, tech leads, and managers
- Define and promote coding standards, tooling strategy, and quality processes
- Identify systemic technical, operational, and organizational risks and shape mitigation strategies
- Represent engineering in cross-functional strategic discussions
- Evaluate emerging technologies and industry trends and recommend adoption
- Lead technical due diligence for build-vs-buy decisions, platform migrations, and re-architecture efforts
- Drive resolution of critical production issues requiring deep system knowledge and cross-team coordination
- Design, implement, and improve next-generation CX orchestration platforms centered on AWS, Genesys Cloud, and Salesforce
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience
- 3–5 years of progressive software engineering experience
- At least 2 years focused on high-scale Contact Center as a Service (CCaaS), CX enterprise software, or Field Services enterprise software
- Extensive experience designing and building reliable workflows and integrations in Salesforce
- Experience with AWS services, including Lambda, EC2, SQS, and Kinesis
- Production experience using Terraform for infrastructure provisioning
- Experience with REST and SOAP web services preferred
- Deep technical expertise across software engineering, system design, and architecture
- Track record designing and delivering large-scale, distributed, highly available systems
- Ability to influence organizational-level technical direction and decision-making
- Expertise in agile methodologies, SAFe/PI planning, and scaled agile delivery models
- Exceptional communication and executive presence
- Experience mentoring and developing senior engineers and tech leads
- Experience driving enterprise architecture standards, technology governance, or engineering best-practice initiatives
- Strong business acumen connecting technical strategy to organizational and business outcomes
- May require a background check
- Qualified applicants with arrest and conviction will be considered in accordance with local ordinances and state law
- Ability to work anywhere in the United States except Alaska
Benefits
Comp & perks- Market-competitive base salary
- Compensation determined by work location, job-related skills, experience, and relevant education or training
- Benefits included as part of total compensation package
- Remote work arrangement