Customer Service Representative, I

DISA Global Solutions, Inc.

. Respond promptly to customer inquiries via phone, email, and chat .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in CRM systems and Microsoft Office, with the ability to maintain accurate records and collaborate across departments.

Highest-signal resume keywords

Fluency In SpanishCustomer Service ExperienceCRM Systems ProficiencyMicrosoft Office ProficiencyAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAccount MaintenanceService RequestsDocumentationProblem-Solving

Soft Skills

Verbal CommunicationWritten CommunicationProfessionalismAdaptabilityTeamwork

Tools & Technologies

CRM SystemsSalesforceMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareTechnologyEducationFinanceGovernmentCall Center

About the role

Key responsibilities & impact

Respond promptly to customer inquiries via phone, email, and chat
Provide accurate information and professional front-line customer support
Assist with account maintenance, updates, service requests, and product or service questions
Document customer interactions, requests, and resolutions accurately in CRM systems
Escalate complex concerns, technical issues, and service-related challenges to the appropriate team or supervisor
Maintain current knowledge of company products, services, procedures, and support resources
Resolve customer issues while following service standards and internal procedures
Maintain customer information accurately and confidentially in compliance with company policies and regulations
Collaborate with Operations, Technical Support, Sales, and Billing to resolve customer needs promptly
Participate in departmental meetings, training sessions, and process improvement initiatives
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Fluency in Spanish, including reading, writing, and speaking, required
1-2 years of customer service experience preferred
Experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus
Strong verbal and written communication skills with a customer-focused approach
Basic proficiency with CRM systems; Salesforce preferred
Proficiency with Microsoft Office applications
Strong attention to detail and ability to maintain accurate customer records
Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment
Effective problem-solving skills with the ability to identify and escalate issues appropriately
Demonstrated professionalism, confidentiality, adaptability, and teamwork
Ability to work within Monday-Friday operating hours of 7:00 am-7:00 pm CST
Ability to sit for up to 8 hours per day and occasionally walk, stand, and lift up to 15 lbs.

Benefits

Comp & perks

Personal and Sick Paid Time Off
401k with a highly competitive match
11 Paid Holidays
Medical/Dental and Vision
Group Life Insurance, HSA/FSA
Employee Assistance Program
Educational Assistance Program
Ongoing training through the internal learning and development team
Monthly appreciation events
Opportunities for career advancement